Why attend Field Service Management 2009?

Field Service Management ‘09 is the 1st gathering of its kind in Australia. This conference has been developed through extensive research with over 80 Managers responsible for improving Field Service Operations within key organisations in the Australasian region.

Organisations such as yours are under tremendous pressure to reduce the cost of service delivery and improve customer satisfaction. FSM ’09 comes at a tipping point in the implementation of solutions to optimise productivity, efficiency and customer service to achieve this.

By attending FSM ’09 , you will discover strategies being developed to optimise productivity, efficiency and customer service within your organisation by:

• Maximising customer service to decrease churn and increase business profitability
• Fully optimising technology and solutions to support field service operations
• Managing change and developing buy-in from field service workers and management to support field service improvements

Programme highlights include:

Darryl Steven from ENERGEX giving an overview of the company’s Field Force Automation (FFA) project	Richard Petterson from SYDNEY WATER CORPORATION focusing on managing change within a major FFA project
Len Spain examining how TOLL PRIORITY ensured portable devices fully support field service operations	Simon de Bell from ABB AUSTRALIA presenting on meeting increasing demand for asset uptime
Stephen Minahan discussing optimisation of service at BROADCAST AUSTRALIA

Whatever your stage of implementation, there are huge improvements in customer service, efficiency and productivity still to be made.

Field Service Management 2009 has over 35 industry-leading speakers, including:

Utilities/Telecoms:

• Darryl Steven, Project Director, ENERGEX
• Richard Petterson, Manager of Maintenance and Repairs, SYDNEY WATER CORPORATION
• Jeff Bament, General Manager Field Services, ETSA UTILITIES
• David Bellchambers, Manager of Information Systems, CITY WEST WATER
• Jeff Warke, Enterprise Solutions Architect, SPAUSNET
• Nick de Groot, General Manager Business Planning & Innovation, COUNTRY ENERGY
• Ange Hathway, Group Manager Business Planning, COUNTRY ENERGY
• John Dowler, Group Manager Innovation & Change Management, COUNTRY ENERGY
• Craig Parker, Manager Field Operations & Compliance, SOUTHERN RURAL WATER
• Matthew Grivas, Field Officer, SOUTHERN RURAL WATER
• Mark Lawrence, General Manager Service Channels, ERGON ENERGY
• Andrew Twite, Projects Manager, SOUTH EAST WATER
• Stephen Minahan, National Field Services Manager, BROADCAST AUSTRALIA
• Derek Nielsen, Network Services General Manager, KORDIA
• David Brownbill, Network Engineer, CAMPASPE ASSET MANAGEMENT SERVICES

Manufacturing/Engineering/Mining:

• Simon de Bell, Vice President Service ABB AUSTRALIA
• Peter Montoya, Base Manager – C17 Field Services, BOEING CORPORATION
• Paul Blyton, Aero Business Systems Manager, BAE SYSTEMS, AUSTRALIA
• Colin Ruddle, Southern Region Manager, WESTRAC
• Steve McKenzie, Customer Care Manager, SIEMENS
• Brian Alston, Project Leader, NORFOLK GROUP
• John Crevani, National Service Manager, BECKMAN COULTER
• Sanjay Prasad, National Service Manager, WHIRLPOOL AUSTRALIA
• Ben Graham, Director Global Service (Australia & New Zealand), EMERSON
• Greg Sheppard, Manager Maintenance & Asset Management, WESFARMERS CURRAGH
• Kevin Sandry, National Service Manager, WEIR ENGINEERING
• Glen Collins, IT Coordinator, URBAN MAINTENANCE SYSTEMS

Transportation/Freight:

• Len Spain, National IT Manager, TOLL PRIORITY
• Mark Komene, Ground Operations Manager Australia, DHL EXPRESS
• Stu McFadyen, NZ Fleet Manager, ORICA CHEMNET
• Chris Zeegers, IT Business Analyst, ORICA CHEMNET

Solution Providers:

• John Wood, Group Manager Toughbook, PANASONIC AUSTRALIA
• Mary Brittain-White, Chief Executive Officer, RETRIEVER COMMUNICATIONS
• Jonathan Hayden, CEO, YARRIS PTY LTD
• Peter Hardicker, General Manager for Strategic Partnership, GENERAL DYNAMICS

In addition to the main conference agenda, the Strategies for Optimising Customer Service Focus Day will provide in-depth strategies on how to ensure your customer service potential.

Attend this Focus Day and discover strategies for:

• Improving customer communication and response times
• Maximising information interaction within field services
• Identifying new opportunities to grow service and remain competitive by differentiating service functions
• Fully optimising field services to maximise the customer experience
• Advancing service delivery to improve customer satisfaction

A series of interactive post-conference workshops will allow to you focus on specific issues in much more detail.

The development and implementation of successful strategies will ensure your organisation is truly thinking globally and acting locally.

Who needs to attend FSM 2009

This conference has been designed for middle- and senior-managers in field service operations and IT, including:

From the following core industries:

• Utilities: Water, Electricity and Gas
• Telecommunications
• Maintenance
• Manufactured Goods
• Infrastructure
• Asset and Facilities Management
• Mining
• Engineering and Construction

The programme has been extensively researched and designed to ensure that, by attending, you will gain the maximum amount of knowledge-transfer in the minimum time.

Key features of FSM 2009

• Over 35 speakers from key organisations that are currently optimising their field service operations
• Streamed sessions so you can attend the presentations most relevant to your stage of rollout
• Specific case studies that highlight individual company strategies to optimise field services
• Focus day to give you detailed strategies on customer and field service improvements
• Interactive workshops on the final day, providing interactive and in-depth knowledge on specific issues (see below)

Interactive Workshops:

Workshop A. Strategies for Successful Implementation of a Field Force Automation Project
Workshop B. Integrating Field Staff and Contractors into the Business to Ensure Streamlining of Service Delivery
Workshop C. Effectively Managing Change in your Organisation
Workshop D. Building Practical Business Cases for Investment in Field Service Upgrades

Make sure you don’t miss out…

This is Australia’s 1st ever dedicated field services event. So why delay? And if you register and pay for the conference and focus day before 05/12/08 you will be entered into a prize draw to win a new Apple iPhone

If you are not yet ready to register, feel free to request a reminder nearer the time.

Lead Partner	Communication Sponsor	Associate Partners
Associate Partner & Cocktail Party Host	Event Partners	Hardware & Lunch Sponsor
Featured Exhibitors	Endorsed By	Exhibitors

[ Register Now] · [ Next: Focus Day: Monday 16 March 2009 ]