Optimize Remote Device Monitoring for Improved Results

With the status of the current economy, we know that you are facing even greater demands to increase customer satisfaction, service delivery and increased sales performance. The good news however, is that Remote Device Monitoring is continuing to bring about increased opportunity despite a very difficult economic environment. To capitalize on the many benefits including: a strong ROI, enhanced product offerings, greater customer satisfaction and loyalty, and environmentally sound opportunities, you need to know how to optimize processes in order to extract the largest value that will deliver the greatest benefit to your overall organization.

Let the 6th Annual Remote Device Monitoring & Management Summit help you reach your key performance indicators for success.

What the Speakers are Saying:

"In the economic down turn, large process companies are being forced to optimize asset performance, while at the same time, reducing overall production and maintenance expenditures. Remote Service, combined with field service, is the most cost effective approach to supplementing existing maintenance infrastructures to achieve that goal."
- John W. DuBay, Business Development Remote Services - North America, ABB PROCESS AUTOMATION

"The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance."
- Randal Weaver, Program Manager, ROCHESTER GENESEE REGIONAL TRANSPORTATION AUTHORITY

"It is time to STOP monitoring your devices and enable them to participate in the conversation."
- John Canosa, President & CEO, Palantiri Systems

Speakers Include:

Mark Hessinger, Global Director, Worldwide Service, Gerber Scientific Robert Bell, Executive Director of Strategic Support Operations, McKesson Robert Ticknor, VP, Business Development, Qualtech Systems, Inc. John Dubay, Business Development, Remote Services, ABB Process Automation Philip Severe, Senior Service Product Manager, Applied Biosystems Richard Springer, Jr., Vice President of Customer Support, Tomotherapy Gerard Doyle, Manager of Service Lab, Smiths Detection Jonathan Grey, LSS Services Research and Development Engineer, Agilent Technologies Fawaz Khalil, Director, Services Marketing and Product Management, Gilbarco Veeder-Root Dave Kline, Director, Multi-Vendor, Philips Medical Greg Dameron, Senior Director, Product Development, Ventana Medical Systems Jack Levin, Founder & Managing Director, SSI Partners Richard MacKeen, Executive Vice President and Co-Founder, Axeda Corporation Steve Deasy , IT Director, EMC Corporation

Al Hahn, President and Founder, Hahn Consulting Puneet Pandit, CEO, Glassbeam Mark Mosher, Director Product Development Support Solutions, EMRT James Cotter, Director, Remote Services, EMRT Mark W. Mueller, Managing Partner, DataClarity Corporation Bill Nickerson, Vice President, Product Development, Impact Technologies Earl Clark, Principal, Sagence John Canosa, President & CEO, Palantiri Systems Mark Vigoroso, Chief Services Strategies, Qualcomm Jeffrey Heintz, Program Manager, Rochester Genesee Regional Transportation Authority Thomas Chowaniec, President, Customer Care, Cardinal Health Randal D. Weaver, Advanced Technology Systems Program Manager, Rochester Genesee Regional Transportation Authority Jack Silberman, Ph.D., Associate Director, Engineering, Gen-Probe Jim Pendergast, Vice President of Customer Success, Axeda Chris Grondin, Senior Manager Global Services, Security Operations, EMC Corporation Tony Scolieri, Director Global Service Strategic & Technical Advancement. Medrad

Pre- Conference Workshops:

• Workshop A: A guide to Successfully Marketing Remote Services
• Workshop B: Service Intelligence & Knowledge Creation
• Workshop C: Conducting Root-Cause Analysis of Equipment Failures Using Remote Service Data
• Workshop E: Business Intelligence & Analytics Applied to Smart Services Data
• Workshop F: Service Transformation – How Remote Services Enables the Shift of Skills Within a Service Organization
• Workshop G: A Next Generation Approach to Monetizing Device Connectivity: Why You Should Stop Monitoring Your Devices

Read the Blog Posts about the 2008 RDM Event!

blog.axeda.com
Jim Pendergast, Vice President of Customer Success, AXEDA, offers a great summary of the event in his June 27th post and follows up on one of the topics in his June 30th post.

blog.palantirisystems.com
Mike Mahoney, Sr. Software Architect, Palantiri Systems, Provides a great run-through of the key emerging themes from the Nashville event in his June 27th post.

www.smartservicesblog.com
Mark Vigoroso, Chief Services Strategist, Qualcomm Global Smart Services, offers his thoughts on smart services.

If you are not yet ready to register, feel free to request a reminder nearer the time .

Conference Partners

Sponsors & Exhibitors	Media Partners

[ Register Now] · [ Next: Conference Day One: Tuesday, June 23, 2009 ]