Conference Day Two: Tuesday 16 June 2009

9.00 Opening Remarks from the Conference Chair

9.10 AUSTRALIAN INSTITUTE OF HEALTH AND WELFARE (AIHW): Storing Sensitive Data Meaningfully and Securely

AIHW is the national agency set up to provide information on Australia’s health and welfare, through statistics and data development that inform discussion and decisions on policy and services. The AIHW’s focus is on drawing together national data from diverse administrative collections.

• Ensuring fitness for purpose when meeting widely differing requirements
• The preeminence of the business requirement when designing IT systems
• The role of standards in preserving meaning
• Providing coherent solutions in a hybrid environment

Julie Roediger
Deputy Director, Innovation and Strategy Group
AUSTRALIAN INSTITUTE OF HEALTH AND WELFARE

9.50 ABN Business Names Project: A Whole of Government Example

The Australian Business Number And Business Name Registration Project Incorporating Business Online Services Is A Council Of Australian Governments’ Initiative And An Excellent Example Of Cross-Agency And Government Co-Operation. The Department Of Innovation, Industry, Science And Research Is Working With Treasury, Australian Taxation Office And Australian Securities And Investments Commission As Well As All The States And Territories Fair Trading And Small Business Agencies.

• Mitigating potential risks: How to gain multi-level whole of government support to ensure project deliverables
• Highlighting an effective ‘policy – delivery’ partnership: How a policy unit needs to work with a delivery unit to deliver the best outcome.
• Identifying future directions: The plan to maximise benefits by ensuring shared services continuously

Ann Bray
General Manager A/g – Business Registration and Licensing, Industry and Small Business Policy
DEPARTMENT OF INNOVATION, INDUSTRY, SCIENCE AND RESEARCH

10.30 Morning Tea

11.00 CENTRELINK: E-Government in Delivering Social Services

Since the 1990s, the Internet has changed our life and has transformed our economy. This process will accelerate as the mobile internet and ultra-fast broadband make it possible to deliver innovative services such as eHealth, eLearning and social services anywhere, any time.

• Understanding the capability of different technologies: How best to select the right tool for the task
• Discussing how Centrelink is planning to use innovation in technology to progress E-Government in delivering social services
• Mitigating interoperability and skill set risks associated with the using different technologies

Sarbjit Sidhu
National Manager Services and Payment Options Strategy Branch
CENTRELINK

11.40 BOARD OF STUDIES NSW: Providing Teachers with an Essential Tool to Assist the Department move Forward: The Assessment Resource Centre

• Collecting the key information required in order to establish a clear framework for the project
• Managing stakeholder input and driving the project to implementation in a short timeframe
• Usability and metrics - how do you know what is working and what is not?
• Technology is easier than people: managing the culture of an ongoing project
• Evaluating the ARC and Students Online: is there scope for improvement?

Lyndon Sharp
Manager Information Services
BOARD OF STUDIES NSW

1.20 Standardising Data: When Efficiency is Essential

Heather is an expert in the standardisation of data and systems for use, communication and/or storage. She has worked with and developed sound data models for many federal and state government bodies.

• Identifying standardisation issues commonly faced by large departments and agencies
• Organising your files to mitigate security issues: How to manage storage and retrieval issues
• Implementing change: Analysing best practice in standardising techniques by looking at case studies that illustrate best practice
• Outlining key information that those wanting to streamline online services and implement Gershon’s recommendations need to know

Heather Grain
Chair
STANDARDS AUSTRALIA IT14 – HEALTH INFORMATICS COMMITTEE

2.00 The Electronic Billionaire: Implementing Online Solutions to Manage Public Sector Expenditure

• Understand the lifecycle of purchasing in government and opportunities for efficiency through business change, delivered through technology
• Experience first hand some of the systems available today for managing $billion expenditure budgets
• Discuss strategies for end user adoption, to truly achieve business change
• Discuss business benefits to automation, profile some key challenges and how they can be over come

Luke Kenny
General Manager – Client Services
DEPARTMENT OF COMMERCE, NSW

2.40 Afternoon Tea

3.10 PANEL DISCUSSION: Driving Success through Change: Identifying the Need to Change and Understanding the Capacity that your Department/Agency Has to Change

• Identifying what the core users need from your services: How best to accumulate the required information
• Building strategies around new initiatives: Gaining ownership from all stakeholders
• Maximising the communication flow between the administrative/policy and the operational teams: Mitigating potential issues to maximise outputs

Panellists include:

Ann Bray General Manager A/g – Business Registration and Licensing, Industry and Small Business Policy DEPARTMENT OF INNOVATION, INDUSTRY, SCIENCE AND RESEARCH	Sarbjit Sidhu National Manager Services and Payment Options Strategy Branch CENTRELINK
Julie Roediger Deputy Director, Innovation and Strategy Group AUSTRALIAN INSTITUTE OF HEALTH AND WELFARE	Luke Kenny General Manager – Client Services DEPARTMENT OF COMMERCE, NSW

3.50 Integration of State and Federal Services: Identifying the Challenges Faced and How they Have Been Resolved

Negotiations between State and Federal governments working towards common goals have long a tedious process due to each having different agenda’s or beliefs of how the project should be coordinated.

• Creating a vision and piecing together the services puzzle to better serve your target market
• Overcoming the challenges of integrating services without intrinsic power
• Analysing shared common services and standards of e-services across state and federal governments
• Identifying the benefits to be realised in a potentially difficult situation: Promoting these benefits in the right place and to the right person

Yvette Carlsson
eBusiness Manager
DEPARTMENT OF TRANSPORT ENERGY AND INFRASTRUCTURE, SA

4.30 Close of Conference Day Two

5.00 Start of Workshop B (Separately Bookable)

"Restoring the confidence of citizens in their public institutions means demonstrating competence in carrying out the difficult task of governance in the 21st century and delivering citizens better value for their hard earned tax dollar. "Sir Peter Gershon, August 2008

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