Conference Day One:15 June 2009

8.55 Welcoming Remarks from IQPC

9.00 Opening Remarks from the Conference Chair

9.10 The Key to Adopting New Technology: Driving Change Through Innovative Leadership

Throughout the public sector it is widely recognised that the Western Australian State Government is one of the most efficient and effective at providing the public, business and other department’s services, by the use of innovative technologies.

• Understanding the need to change: Providing leadership to establish a positive internal atmosphere
• Developing a positive culture that is receptive to change: What can we learn from WA’s Office of E-Government
• Establishing a framework for the sharing of interdepartmental and agency IT infrastructure

Jo Bryson
Executive Director
PUBLIC SECTOR COMMISSION

9.50 OneStopGreenShop: Changing Consumer Behaviour and Gaining Local, State and Federal Departments and Agency Support

The OneStopGreenShop project was an election promise by the Rudd government to setup a website/portal that encompasses all environmental strategies, information and recycling issues throughout Australia. In order to coordinate the project, communication between all levels of government was paramount.

• Developing the project with limited funding: Establishing a creative team to deliver the OneStopGreenShop project
• Recognising the need for a flexible project that offers options of future additions that change with the public using habits
• Aligning the project with Gershon’s recommendations: Identifying key aspects of the Gershon report that influenced the projects development
• Gaining ownership of the project across government: Identifying the communication strategies needed to enhance the projects deliverables
• Implementing new technologies: How does Web 2.0 assist the sites ability to communicate to the targeted audience

Beth Riordan
Director Community Partnership
DEPARTMENT OF ENVIRONMENT, HERITAGE AND THE ARTS

10.30 Morning Tea

11.00 Re-Enforcing the Gershon Report: The Opinion Of the Australian Computer Society

• Re-enforcing the need for the implementation of key recommendation made by Sir Peter Gershon
• Identifying the key areas that the public sector need to strengthen to build confidence both internally and externally
• Setting parameters: When should the public sector expect to start experiencing change?
• Investing in professional development and capability for ICT professionals in the public sector

Kim Denham
Chief Executive Officer
AUSTRALIAN COMPUTER SOCIETY

11.40 Using Web 2.0 to Increase Services: Transparency, Responsiveness and Accessibility

• Understanding how Web 2.0 technologies are being used within the Australian Government
• Examining how initiatives using Web 2.0 technologies are used to maximise citizen engagement: and improving transparency, responsiveness and accessibility within Government
• Discussing the enhancements of australia.gov.au as the principal online entry point for Australian Government information, messages and services

Peter Alexander
Branch Manager, Online Services Branch
AGIMO

1.20 ROCKDALE CITY COUNCIL CASE STUDY: Analysing the Success of SmartForms: An Initiative Funded by AusIndustry

• Discussing the Smartforms project from a local government perspective: What pressures were placed on Rockdale City Council?
• Analysing the rationale and potential opportunities from local Smartforms program: Showcasing strategies of what others (across government) can take from the project
• Understanding the value of the pilot program: Highlighting what improvements to the core business did Smartforms have
• Evaluating Smartforms: Discussing what Rockdale learnt from the project that could assist other projects

Greg Smith
Director of City Services
ROCKDALE CITY COUNCIL

2.00 Australia Post: Adopting technology to Deliver Identity and Verification Services

Australia Post aims to extend its current offering and become a leading service delivery provider of identity management services. Leanne will share Australia Post’s future design for delivery of Identity and Verification services to key Government and business clients. Australia Post is investing in systems to deliver a streamlined and cost effective outcome by moving from paper based to online based forms with a capacity to readily accommodate and respond to changes in technology, standards, policy and capacity to appropriately support credential-in-use activities

The strategy aims to enable Australia Post to:

• Provide a multi-channel approach for identity services integrating workflows across online, in person and telephone channels
• Provide an electronic end-to-end registration process that starts using online data capture and finishes with an electronic file being delivered to the client agency/organisation
• Combine visual document inspection with electronic verification of documents
• Undertake digital biometric capture, and document imaging at the counter

Leanne Stevenson
Manager Identity Services
AUSTRALIA POST

2.40 Afternoon Tea

3.20 CRIMTRAC: Maximising the Use of Valuable Information: National Police Reference System (NPRS)

CrimTrac has established the National Police Reference System to provide Australian police with a national view of persons of interest. The system integrates data from all states and territories via an agreed interoperability framework. CrimTrac recently won the 2008 e-award and the 2008 i-award for e-government services.

• Key drivers behind the creation of the NPRS: Enhanced law enforcement, enhanced police safety, improved relationships
• Key features: Interoperability architecture, common information model, business benefits
• Challenges & lessons learnt: Federated environment, governance, architecture, technology, funding, stakeholder engagement
• The future: Expanding the model to include additional information eg. vehicles, firearms incidents etc, integration with other national systems, increased user base

Luan Nguyen ICT Advisor CRIMTRAC

Gerard Kelly Business Manager CRIMTRAC

4.00 CHILD SUPPORT AGENCY (CSA): Highlighting the Newer Technologies CSA are Using to Connect with Their Client Base

• Identifying the need to communicate to the target audience using the technology and tools they already use
• Understanding the difficulties behind communicating sensitive information quickly when surrounded by policy and procedure
• Monitoring what our customers need: Looking to the future and analysing what direction the agency should take?

Craig Thomler
Online Communications Manager
CHILD SUPPORT AGENCY

4.40 Close of Conference Day One

5.00 Start of Workshop A (Separately Bookable)

[ Register Now] · [ Next: Conference Day Two: Tuesday 16 June 2009 ]