Sponsors & Exhibitors

Feature Exhibitor

Reduce Claims Leakage with ILOG Business Rule Management System (BRMS)

Claims inefficiency is a source of escalating costs. Insurance carriers of all types and sizes are struggling with high error rates, inaccurate and inconsistent assessment of claims, penalty charges due to regulatory non compliance, overhead, fraud and litigation costs. Moreover, customer loyalty and retention is often affected by an insurance company’s ability to process and settle claims in a timely manner.

With ILOG’s business rule management system (BRMS), insurance carriers can reduce their claims leakage while improving the effectiveness of claims processing. ILOG BRMS is used throughout the claims process and across lines of business to automate and add decisioning capabilities to such functions as case assignment, task management, claims adjudication and compliance.

Health, life, and property and casualty insurance carriers rely on ILOG BRMS to:

• Assign claims in real-time based on multiple criteria such as adjuster skill sets
• Automate best practices for claims handling and adjudication
• Trigger alerts and notifications to adjusters and supervisors
• Automatically flag exceptions and identify high-priority claims
• Enforce compliance monitoring by specific country, federal and state regulations
• Identify suspicious claims early in the claims cycle
• Improve speed-to-market by more than 50 percent
• Enhance transparency and obtain audit trails across the claims process

Website: www.ilog.com

Exhibitors

Thunderhead enables leading organizations to manage their enterprise communications across multiple channels. Thunderhead allows organizations to evolve their service proposition to customers and business partners while consolidating the costs associated with existing systems. Thunderhead has established itself as the market leader in enterprise communications. Some of their satisfied and successful customers include AMP, ANZ Bank, The Department of Immigration & Citizenship, ING Direct, Resimac, Wesfarmers Federation Insurance, and Pillar Administration.

Website: www.thunderhead.com

ClaimsActive the independent Claims Management specialists

A “one–stop” shop professional claims management solution for clients in the insurance industry including brokers and self-insurers.

ClaimsActive is an independent leader in Insurance Claims Management providing for first notification of loss, policy verification, case management, assessing and loss adjusting, third party recovery and settlement of claims. We have the national coverage, expertise, technology, systems and human resource to interact with your customers anywhere, anytime.

The professional team at ClaimsActive have a reputation for delivering quality claims management outcomes and class leading customer service. Their experience and dedication together with CA’s proven claims administration platforms, systems and process reduce the cost of claims and deliver better outcomes for our clients.

ClaimsActive can provide a 24x7 facility, serving as the face of your organisation, receiving new claims and managing each claim to settlement.

Why Choose ClaimsActive

ClaimsActive has the track record, resources, quality staff and the experience to understand our client’s needs and provide a customised claims administration solution.

CA’s proven proprietary systems facilitate and enable analysis and risk profiling.

Website: www.claimsactive.com.au

Cincom Eloquence is a simple and easy-to-use document composition solution. It enables your organisation to take control of its documents while providing your front-line staff with the flexibility they need. With major clients in finance and insurance we have an excellent understanding of the issues your organisation is facing. We’ve been able to:

• Reduce document production costs by up to 80%
• Improve document production times as much as 90%
• Reduce document errors to near-zero.

Eloquence delivers the most intuitive, dynamic, document-automation solution in the industry, designed to simplify the management of business-critical processes from document composition through document management. Cincom Document Solutions has helped hundreds of businesses worldwide to reduce operating costs, and accelerate time-to-market for document communications. With over two decades of experience in Document Solutions, Cincom leads the industry in providing dynamic document solutions that are easy to integrate and use, and deliver rapid and continuous return on investment.

Eloquence assists organisations to:

• Build Customer Trust & Loyalty
• Launch New Products Faster
• Remove Business Users dependability on IT
• Manage Risk & Compliance
• Improve Operational Productivity

Cincom has a range of well known clients locally and globally, such as; ASC, AVIVA (Norwich Union), AXA, Barclays, BNP Paribas, Commbank, Prudential, Royal Australian Mint and Tower Insurance just to name a few. Cincom is an international company that has been simplifying complex business issues in Australia and New Zealand for over 35 years with offices in Sydney and Melbourne.

For more information about Cincom's products and services, contact Cincom at 02-8875 1400, send an e-mail to info@cincom.com.au or visit the company's website at www.cincom.com.au.

Aia Software is a leading global producer and provider of document and forms solutions. The ITP Document Platform enables business users to compose high quality, personalized, business-critical documents. Over 850 organizations worldwide already use ITP as an integrated solution to automate the production of standard documents in high volume, compose sophisticated individual correspondence from pre-defined paragraphs, or to dynamically complete Web forms. ITP can be quickly and seamlessly integrated with customers' existing application and technical platforms. Aia Software has branch offices in Australia, North America, the UK, The Netherlands, Germany,and Switzerland.

Business Empowered Communications

Organizations and markets change rapidly. The document creation process must be able to follow these changing conditions as flexible as possible. In order to achieve this agility, Aia Software strongly believes in its business oriented strategy: ‘Business Owned, Business Managed, IT Controlled’. Key to this is transferring responsibilities for document and text block management back to the users. The ITP Information Architecture has been built in such a way the content is managed separately from the business logic and technology. The solution is designed to be flexible wherever possible, whilst giving full control where needed.

Business Owned means that knowledge workers are the experts in their field and they typically own the business processes. They know why their documents are designed as they are – and why and how to change them. This often is already embedded in organizations.

Business Managed means giving knowledge workers all the necessary tools to create or change documents. Today, this is an IT responsibility in many organizations.

IT Controlled reflects the essential manageability, security and technical stability of the solution. The software must keep running reliable and not interfere with other parts of the IT infrastructure. This is one of the reasons ITP is developed as a server based solution. Dividing IT and business responsibilities will result in Business Empowered Communications.

Website: www.aia-itp.com

Networking Partners

Fuji Xerox Global Services

Fuji Xerox Global Services is a market leader in outsourced document management services, offering the widest range of services, products and solutions in the industry. Our suite of offerings includes consulting, imaging, content management, design and outsourcing.

At Fuji Xerox Global Services we work with our customers to deliver efficiencies within their organisation by improving their document intensive business processes and delivering measurable business results. Our aim is to help our clients work more efficiently, produce more effective documents, reduce costs and ultimately, better serve customers.

Fuji Xerox Australia

Fuji Xerox Australia is one of Australia’s leading document technology and services companies, marketing a wide range of Fuji Xerox and Xerox products, solutions and services. With knowledge and capabilities to design and implement document solutions for offices, print rooms, commercial printers and publishing environments, Fuji Xerox has expertise in print and software solutions, office supplies and managed services. The company, its management and staff are driven to create sustainable value for its customers. We focus on continuous improvement across economic, environmental and social criteria, whilst helping our customers achieve enhanced efficiency, productivity and environmental benefits.

For further information contact us on 13 14 12.

Website: www.fujixerox.com.au

Health Insurance Business Intelligence Services (CMC-HIBIS) is a service to be introduced into Australia in the second half of 2009.

CMC-HIBIS is a commercialisation initiative of the Capital Markets Co-operative Research Centre (www.cmcrc.com) and leverages the extensive experience and commercial success of the CRC, its spin-off companies and partners in the area of capital markets surveillance across 30 countries.

The service will deliver advanced analysis, diagnostic and surveillance capabilities in relation to health insurance and related (e.g. work cover and personal accident) claims.

For further information please contact: David Jonas, CEO – Capital Markets Technologies Pty Limited on djonas@cmcrc.com.

Website: www.cmcrc.com

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