Claims Processing 2009

Controlling Costs, Maximising Efficiency and Driving the Customer Experience in Claims Management

Why Attend Claims Processing?

A customer’s likelihood of remaining with a carrier largely depends on his or her last claims experience.

What are you doing about this?

Building on the success of our launch event in 2008, IQPC is proud to present Claims Processing 2009. This is the only event dedicated to claims processing and is returning in response to pressures to reduce costs and maximise efficiency to deliver on your bottom-line and to strengthen customer relationships.

In a time of economic insecurity and high levels of competition, it is essential that claims are managed in the fastest and most efficient way possible. Claims Processing 2009 will guide the way to improving service processes and adopting the right technology. The agenda will equip delegates with the tools, knowledge and power to embrace the changing world of claims processing by:

• Keeping on top of innovation in automated systems
• Reducing costs and maximising efficiency
• Delivering on your bottom line by translating IT investment into business benefit
• Strengthening customer relationships

Arm yourself with the confidence to provide great service delivery and maximise profitability in 2009!

Need to Know “Where Next” for Your Processing and Service Strategy? Find out from this year’s confirmed speakers:

INTERNATIONAL KEYNOTE: Ian R Cook Asia Pacific CIO and Senior Vice President CHUBB INSURANCE GROUP OF COMPANIES	Steven Fitzpatrick National Strategy Manager Claims INSURANCE AUSTRALIA GROUP (IAG)
INTERNATIONAL KEYNOTE: Bill Blaikie Former Manager Operational Processes and Communications ACCIDENT COMPENSATION CORPORATION (ACC) NZ	Melanie Kneale Chief Operating and Technology Officer NIB HEALTH FUNDS
Kerry Earl Head of Claims MUNICH RE	Richard Poole Head of Group Operations AIG LIFE
Lisa Leaght Vice President Claims and Liability Management SWISS RE	John Williams Senior Manager of Business Systems WESTPAC
Jane Dorter Head of Client Services GEN RE LIFEHEALTH	Wendy Scott Executive Manager, Project and IT Services RAQ INSURANCE
Noelene Palmer National Manager – Retail Claims TOWER AUSTRALIA	Richard Goncalves Claims Manager ST ANDREW’S AUSTRALIA
Daryl Bull Claims Manager NIB HEALTH FUNDS	Sally Phillips Head of Underwriting and Claims MACQUARIE LIFE

What Key Benefits You Will Get

• Ian R. Cook – Asia Pacific CIO and Senior Vice President of Chubb Insurance Group of Companies - leveraging transformational technology solutions to facilitate distribution effectiveness and operational excellence in the Asia Pacific region.
• Bill Blaikie from the Accident Compensation Corporation (ACC) New Zealand - laying the essential foundations for claims handling transformation and providing expert advice on strategic and operational level business ventures.
• Richard Poole from AIG LIFE - leading the way in cost-saving strategies for current processes.
• Steven Fitzpatrick from Insurance Australia Group (IAG) - discussing strategies to manage workflow and consolidate information for increased productivity

Still haven’t registered?

Call +61 2 9229 1000 or email enquire@iqpc.com.au to book now!

Don’t miss out! We recognise the benefits of learning in teams. BOOK YOUR TEAM AND SAVE

2008 Conference Delegates Share their Experiences:

• “Very valuable. More than exceeded my expectations.” – Michael Carter, Business Support Services Manager, Insurance Commission of WA
• “Extremely useful to hear other organisations’ views.” – Bill Blaikie, Manager – Operational Processes and Communications, ACC
• “Excellent nuggets taken from some useful and very customer focused presentations.” – Richard Goncalves, Claims Manager, St Andrews Australia

If you are not yet ready to register, feel free to request a reminder nearer the time.

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[ Register Now] · [ Next: Conference Day One: Wednesday 29 July 2009 ]