Canada's #1 Call Centre Conference Returns!

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Past Attending Companies

Podcasts

Straight Talk with Call Center Extraordinaire Art Hall: Art Hall is a call center expert. As manager of Alvarez & Marsal Business Consulting, he believes we are no longer in the service economy... listen now.

Customer Service Excellence Within the Call Center Environment: A Discussion with Derek Bishop. In the current economic crisis, ensuring that your company is operating its call center... listen now.

We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event.

Executive Vice President, Language Services Association

Keeping customers and winning new ones via word of mouth is the key to maintaining top line revenue. Cutting costs to survive means nothing if you can’t maintain your customers.

Canada’s most highly anticipated call centre event returns with 35+ award winning speakers, all prepared to share their call centre solutions. Attend and find out how to:

Strengthen the customer experience
Improve Efficiency and Productivity
Increase Motivation, Productivity, and Agent Satisfaction
Improve Products
Engage and Retain Customers

Featuring new, interactive learning sessions, Call Centre Week Canada is the ONLY event with:

20 Practitioner-Led Information Sessions
3 Hands- On Workshops focused on the

New, Interactive learning formats including:

Fireside Chats
Interactive Game Shows with Attendee Participation
Peer-to-Peer Moderated Roundtables
Brainstorming Sessions
Out of the Box Thinking Sessions
Panel Sessions

2 Site Tours inside Just Energy and Air Miles

Top Reasons to Attend:

Engage with your peers for problem solving and strategizing
Extract the most value, solutions from every session
Maximize the time you spend at the event
Enhance your professional development
Participate in an interactive learning environment
Network and form important business relationships

Featuring Canada’s Top Speakers in 2009

David Ciccarelli CEO VOICES.COM	Janet LeBlanc Director of Customer Value Management CANADA POST CORPORATION
Kellie Garrett SVP Strategy, Knowledge & Reputation FARM CREDIT CANADA	Suzanne Kilner Director of Collaboration CISCO CANADA
Jean Shaw Senior Director, Global Softare Support SABRE INC.	Rhonda Stearns Assitant Manager, Consumer Services BRITISH COLUMBIA LOTTERY CORPORATION

Marc Hollenberg, Vice President, U.S. Telephone Service Centre, AMEX CANADA
Belinda Banks, Service Director, U.S. Telephone Service Centre, AMEX CANADA
Richard Moore, Vice President, Customer Services, ASSURANT SOLUTIONS- KINGSTON OPERATIONS CENTER
Brian Jones, Sr. Manager, Customer Contact, BEST BUY CANADA
Scott Williams, Assistant Vice Presidence, CANADIAN TIRE FINANCIAL SERVICES
Ron Glen, Executive Editor, CONTACT MANAGEMENT MAGAZINE
Patsy Bertoia, Managing Director, FEDEX CANADA
John Lishman, Chief Executive Geek, GEEKS ON THE WAY
David Bradshaw, Vice President of Sales and Service, ING DIRECT
Fawzia Drakes, Associate Director, Customer Care, LOYALTYONE, AIRMILES REWARD PROGRAM
Christopher Salvatore, Corporate Director of Workfoce, NCO CUSTOMER MANAGEMENT INC
Amar Sidhu, National Contact Sales Centre, TRADER CORPORATION
Greg Troxell, Customer Care Supervisor, UNITED STATIONERS SUPPLY
Ray Miller, Author, “That’s Customer Focus”

If you are not yet ready to register, feel free to request a reminder nearer the time.

Conference Partners

Sponsors	Media Partners	IQ Partner

[ Register Now] · [ Next: Day One: Workshops - Monday, August 17, 2009 ]