Conference Day Two: 18 September 2009

9.00 Opening Remarks From The Chair

9.50 Dealing With Stress In The Workplace Effectively To Ensure Productivity Levels Are Maintained And Targets Are Met

Stress in the workplace is one of the leading problems in today’s hectic society. It creates health issues resulting in lost productivity, increased absenteeism, workers compensation claims and decreased corporate profi ts. Clearly no employer can afford to ignore the implications of this. Pain and stress lead to loss of work hours through illness and expensive health care. Staff that don’t feel well cannot possibly give their best into their work. However, stress is unavoidable at work, which is why every organisation needs to adopt stress management into their staff training.

• Managing your own stress levels on a day to day basis
• Identifying the stress management skills and strategies you have at your reach
• Understanding when to ask for support to assist those struggling with stress
• Guaranteeing you can work at peak effi ciency for yourself and for your organisation

Janet Etty-Leal
Stress Management, Work/Life Balance Consultant
HOLISTIC SERVICES GROUP (AUST)

10.30 Morning Tea And Networking

11.00 EVENT HIGHLIGHT!
Managing Your Work/Life Balance To Ensure That You Soar In Your Role Without Making Compromises At Home

With a child only seven years old, who has four disabilities, Janelle’s home life presents more challenges than your average. It is a testament to Janelle’s determination and capabilities that she has made it to where she is now. Don’t miss her insightful session as to how to juggle the numerous pressures that come with your role alongside your home life.

• How to achieve an equilibrium in a hectic environment
• Overcoming stress and fatigue to promote sustained balance
• Focussing on your career goals and using that drive to meet targets
• Tips and techniques to help you stress less and tick the boxes off without the panic

Janelle Wilson
Executive Director
AUSCOAL SUPER

11.40 Integrating A Fit And Healthy Lifestyle Into A Busy Schedule

Michelle founded Glow Women’s Fitness Online in 2007. Glow is a fitness website for women offering fitness programs and much more. Michelle’s experience in the fitness industry is as varied as it is long, having been involved in owning and operating gymnasiums, a personal training studio and taekwondo schools over the last 15 years. Michelle expanded her skills further to include life and business coaching. During her three years as a business coach Michelle found herself constantly coaching women to take control of their health and fitness and their lives by setting larger than life goals and achieving them. Don’t miss her quick tips to attain that healthy lifestyle you’ve been trying to get around to.

• Discovering short and sweet exercise sessions that get results
• Critical rules for eating healthy for life
• The 5 things you need to know to create a sustainable healthy lifestyle
• Pulling it all together: Creating your own weekly exercise and eating plans

Michelle Hext
CEO
GLOW WOMEN’S FITNESS ONLINE

ROUNDTABLES (Delegates will split into three groups for the roundtables.)
Roundtables A, B and C will run simultaneously then groups will rotate at the following times: 3.20pm, 3.50pm and 4.20pm
ROUNDTABLE A Knowing How to be Assertive in Your Role As an EA/PA your responsibilities are endless but it is important to know when and how you can say no. This session will demonstrate how you can exercise professional assertiveness and get recognised for your work. Securing your next pay rise: Researching the standard rate for your skills and experience Highlighting your worth to the company Remaining reasonable and professional: Setting timeframes for KPIs and the objectives you want Knowing when and how to say no! Katie Gallagher Life Coach MINT COACHING	ROUNDTABLE B Using Technology to Ensure the Smooth Running of your Workplace and Cut costs for the Company As an EA it is up to you where you develop your skills to demonstrate your worth to your employer. One of the most common functions that is outsourced to other roles in companies is IT services. Why not pick up the skills you need to resolve troubleshooting problems and save thousands of dollars for your company? Cathy will go over the simple steps she took to do just that. Uncovering how EAs can improve organisational processes and efficiency through the effective use of technology Influencing change in the delivery of technology solutions by partnering with IT Helping to reduce risks of breach of confidentiality Understanding how EAs can help to drive down operational costs Cathy Walker EA to CFO CALTEX	ROUNDTABLE C Taking Control of Your Own Career Path Sue has been a Career Coach since 1999 and runs her own business called Action Focus, providing career management services for individuals and small companies. Sue has also been as Associate with major career management organisations in Australia and the UK where she was involved in the design, delivery and project management of career transition and career coaching services for Senior Executives to blue collar groups across a variety of organisations, internationally. Use this roundtable to address your specifi c worries and challenges and get her expert advice as to where you can go in your career. Understanding organisational culture and where you fit in Career pathing: What type of EA are you? Tailoring your own career path to suit your personal objectives Identifying opportunities available for personal development Sue Daniels Career Coach ACTION FOCUS

2.50 Afternoon Tea And Networking

Roundtables A, B and C will run simultaneously then groups will rotate at the following times: 1.20 pm, 1.50 pm and 2.20 pm
ROUNDTABLE A Acquiring the Skills You Need for Successful Project Management Jacqui’s experience to date has led to her becoming an expert in leading project groups, problem solving and troubleshooting – even in stressful, high pressure situations! Jacqui’s aptitude for multitasking has even led to her boss giving her the task of launching a company-wide reporting system for Myer! Find out her techniques for staying on top of multiple projects and managing her time efficiently. Developing the skills you need to manage others and boost your assertiveness Juggling numerous tasks and maintaining excellent standards Negotiating with different stakeholders involved in your duties Engaging staff to support and act on your initiatives Evaluating challenges and outcomes of initiatives to gauge success Jacqui James EA to Director Supply Chain & Merchandise Planning MYER PTY LTD	ROUNDTABLE B Staying Ahead in the Game: Get Pro-Active! So often, PAs and EAs fall into the common practice of being reactive to your boss’ needs. One way to really shine in the workplace is to get to grips with your organisation and your boss’ needs in order to stay a step ahead. Cally will identify areas you can easily achieve just that. Flexibility, ownership and innovation are the keys to survival (and success) in an ever-changing workplace. Make the most of your position by: Identifying your boss’s priorities and anticipating demands Aligning your objectives with those of the organisation Demonstrating initiative and innovation in response to changes to the market and your organisation’s operational needs Understanding the emotional environment in your workplace and responding appropriately Cally Palankay Executive Assistant to Managing Director AWB LTD	ROUNDTABLE C Explaining Emotional Intelligence for the EA Meredith is the Personal Assistant to the General Manager of the Hilton on the Park, a role she’s enjoyed and relished for the last 6 years. Whilst in this role, she has developed her understanding of the importance of Emotional Intelligence in the workplace and undergone professional training in this area. With 500 plus people under your roof at any given time, Meredith thoroughly understands the importance of understanding others, and how best to communicate with them! Underlying Emotional Intelligence necessities in the EA role Establishing what Emotional Intelligence means for the EA Devising how to use Emotional Intelligence in day-to-day tasks to maximise your productivity Understanding the four main components of Emotional Intelligence Increasing your awareness and understanding of how people like to receive information Meredith Williams EA to GM HILTON HOTEL

4.50 Closing Remarks From The Chair And End Of Day Two

5.00 Champagne Drinks Reception And Networking Kindly Hosted By Our Venue Partner

Capitalise on this unique opportunity to network with your peers and quiz your speakers on how they overcome the biggest obstacles in your role!

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