Sponsors

Major & Cocktail Sponsor:

Qualcomm Enterprise Services delivers integrated wireless applications and services to businesses around the world. We enable enterprises to operate at peak performance and improve the quality of life for customers in their value chain. Mobile workforce, enterprise management, and machine-to-machine communications are some of the key applications being mobilized by enterprises today. And QES has evolved into a fullservice enterprise services provider that helps clients in a growing number of industries.

Website: www.qualcomm/ges/smartservices

Luncheon Sponsor:

NextNine provides innovative support automation solutions. NextNine Service Automation incorporates all automated, proactive, remote support features on a single remote support automation platform. Using patented Virtual Support Engineer™ technology, support processes are automated to monitor, diagnose and automatically heal problems arising in supported systems. With NextNine technology, support vendors can scale to efficiently meet the demand for support by offering proactive superior services while maintaining low OPEX and increasing customer satisfaction. NextNine Service Automation is deployed by global leaders such as GE Healthcare, Motorola, Invensys, Allscripts, Openwave and more.

Website: www.NextNine.com

Panel Sponsor:

Axeda Corporation is the secure remote service and support company. Its solution helps Fortune 1000 companies worldwide, including Abbott Laboratories, Diebold and EMC, proactively service and support products to ensure optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at 508-337-9200

Website: www.axeda.com

Workshop Sponsor:

Qualtech Systems, Inc. (QSI) offers field service intelligence solutions to OEMs and end users in the commercial and defense space. QSI customers have consistently achieved higher customer satisfaction and improved profitability by optimizing field service operational metrics such as asset uptime, lead time to act, mean time to repair, first time fix rate, spares consumption rate and work force productivity. QSI’s TEAMS® software solutions enable optimization of product design for effective field service, provide timely and actionable service intelligence in the field through real time and ondemand monitoring and diagnostics and guide every technician to perform like an expert.Some of QSI's customers include Boeing, FEI Company, GE, Honeywell, NASA, Orbotech, Pratt & Whitney, Sikorsky, Thales and DoD. For more information please email info@teamqsi.com or call (860) 257-8014.

Website: www.teamqsi.com

Exhibitor Sponsor:

Questra is leading the development and marketing of Intelligent Device Management (IDM) solutions. Equipment manufacturers use the Questra IDM Application Suite™, which proactively monitors and manages remote intelligent devices, to provide superior yet cost-effective support to their customers. General Electric, Heidelberg, Kodak, Scientific Applications International Corporation (SAIC), and Waters, among other Fortune 1000 companies, have chosen Questra software as part of their corporate strategies to advance from reactive to proactive equipment service and support.

Website: www.questra.com

Session Sponsor:

SilverTrain is a Business Performance Management firm focused on helping global product manufacturers to accelerate the adoption of their remote services solutions and to derive more value from their connected products. SilverTrain offers a suite of lifecycle services that enable clients with strategic remote services programs to more effectively overcome their primary business challenges: connecting more customers in a shorter period of time and utilizing data from intelligent devices to enable a new generation of Smart Services. SilverTrain leverages its experience in Business Intelligence to deliver services that address the unique business requirements found at the intersection between remote services programs and other enterprise business operations. SilverTrain assists its clients in shifting their business focus from customer satisfaction to customer experience and ultimately to customer loyalty; lowering remote services program costs, adding new sources of revenue, and increasing marketshare.

Website: www.silvertraininc.com

Exhibitor:

Lantronix is a leading innovator in device networking technology. The company specializes in wired and wireless solutions which enable electronic products to be networked for remote access, monitor and control it over a network or the Internet. Lantronix products provide a secure network connection to equipment and machines, even behind corporate firewalls, creating the virtual infrastructure for remote product service models. They also extend the ability to remotely manage IT equipment and literally thousands of networked devices, regardless of location, from a central point of access. The company’s headquarters are located in Irvine, Calif.

Website: www.lantronix.com

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