Conference: Day Two

Tuesday, February 26, 2008

7:30 Registration

8:15 Chairperson’s Welcome And Opening Remarks

Steve Pazol
Vice President and General Manager nPhase
Qualcomm Enterprise Services

8:30 Making The Business Case For Remote Services: Boeing’s Airplane Health Management Program

Boeing’s Airplane Health Management (AHM) system collects inflight airplane information and relays it in real-time to maintenance personnel on the ground via the Web portal MyBoeingFleet.com. AHM integrates remote collection, monitoring, and analysis of airplane data to determine the status of an airplane’s current and future serviceability. By automating and enhancing the real-time and long-term monitoring of airplane data, AHM enables proactive management of maintenance.

This keynote presentation will discuss:

• The key drivers for remote monitoring and health management
• The critical factors to a successful implementation
• Challenges to be overcome
• Moving from reactive to proactive maintenance

Keynote:

John Maggiore
Manager - Airplane Health Management Aviation Information Services
THE BOEING COMPANY

9:15 Key Deployment Decisions In Remote Service Implementation

ABB has a broad spectrum of automation products with an extensive installed base and thousands of active projects throughout the world. Each product has a different service strategy that is dependent on its base technology. Therefore, technical support and asset management is delivered through a complex service organization. The process of launching a remote service program in such a diverse environment requires very careful planning and up front preparation. This case study will illustrate:

• Whether to use in-house or third party solutions and resources?
• The Vendor selection strategy for remote connectivity solutions.
• The asset segmentation strategy – which equipment should be prioritized for remote service?
• The timeline for deployment: first wave, second wave, etc.
• Obtaining internal and external buy-in
• Factors affecting deployment success/delays
• Lessons learned

John W. DuBay Jr
Remote Services Product Management and Business Development
ABB PROCESS AUTOMATION

10:45 Roundtable Discussions: Choose 1 Session

• 1 Designing and embedding agents
• 2 Retrofitting existing products with remote capability
• 3 Connectivity methods
• 4 Security
• 5 Maintaining IP security – dividing patient/machine data
• 6 Global deployment
• 7 Data collection and data management

Discussion Leaders:

Jim Hennen
Product Manager for Aftermarket Services
MTS SYSTEMS

Bryan Phillips
Engineering Manager
HUSKY INJECTION MOLDING SYSTEMS

Lori Harris
Manager, Laboratory and Hospital IT Solutions
ROCHE DIAGNOSTICS

11:30 Panel Discussion: Developing Connectivity And Security Standards For Remote Service Interoperability

• Striking a balance between customer connectivity requirements and vendor connectivity offerings
• Compliance with data regulations
• What are other industries doing?
• Strengths and weaknesses of security standards
• Other remote service areas that could be standardized
• Need for a platform that supports multiple vendors?

Moderator:

Steve Pazol
Vice President and General Manager
Qualcomm Enterprise Services

Panelists:

Eugene Shustef Feature Design Lead, Global Technology & Offering Development XEROX CORPORATION	Harald Fiedler Senior Program Manager Design for Serviceability Global Customer Services Security & Privacy Officer Global Customer Services PHILIPS MEDICAL SYSTEMS
Jim Conrad Information Security Officer TRINITY HEALTH	Peter Fuhr PhD Executive Member, SP100 Interoperability and Wireless Sensor Networking Committee ISA

Join your industry peers for lunch and discuss your most pressing issues on remote service!

1:45 Respironics Remote Service Live Demonstration

You asked for it, you’ve got it—a live demonstration of remote monitoring at work. Observe how Respironics service engineers conduct remote diagnosis and remote service using a secure portal. Attendees are invited to participate in an interactive Q&A throughout the demo.

Richard Ellis
Director - Critical Care Service
RESPIRONICS INC.

2:30 Global Deployment Of Remote Services

• Developing a scalable infrastructure for global remote service
• Different technical challenges specific to each geography
• Addressing security requirements, data regulations specific to each region
• Managing follow-the-sun: how do you execute 24x7 global remote service?

Dan DuBeau
Program Manager
Remote Access and MICAP VARIAN MEDICAL SYSTEMS

Rich MacKeen
SVP Research & Development and Services
AXEDA CORPORATION

4:00 Retrofitting Existing Products With Remote Service: An Industrial Case Study

When ABB Robotics launched remote services in January 2006, it found an enthusiastic but skeptical market. Many of ABB’s clients had previously invested in technology without ever realizing the financial benefits. This presentation will illustrate how ABB is successfully retrofitting and installing remote monitoring technology to drive improved Overall Equipment Effectiveness (OEE) and profitability. Today, the company is remotely monitoring and servicing its install base successfully.

We will discuss:

• How the decision was made to develop after-market remote monitoring
• Market segmentation and prioritization for retrofitting
• Strategy for retrofitting: how to deploy to the field?
• Deciding on the connectivity: wired, wireless or hybrid?
• Understanding what data needs to be collected
• Turning data into production improvement
• Remote monitoring as a component to SmartServices

Reid Jajko
Vice President and General Manager
ABB ROBOTICS SERVICES

4:45 Guaranteeing The Security Of A Remote Monitoring Solution

The semiconductor industry requires extremely high levels of security for remote connectivity. This session will discuss how ASML has developed creative solutions to meet its customers’ stringent security requirements.

• What type of encryption? What level of encryption?
• WEP vs WAP
• Unique user accounts or group accounts
• Choosing from multiple connectivity standards
• Meeting security requirements of various geographies
• Security of data once it leaves the customer

Lex Keij
Manager – Maintenance Engineering
ASML

5:30 Close Of Conference Day One

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