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2nd Annual Implementing Smart Remote Services
Your smart remote services strategy is in place. But how do you execute it?
February 25 - 28, 2008 ·  The Dana on Mission Bay, San Diego, CA


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Why should I attend?

Register Now

Register yourself and a team online now!

Whether used for internal asset management, or for providing value- added services to customers, there is no doubt that Remote Device Monitoring and Management is revolutionizing today’s service operations.

However, implementing the technology is not as easy as flipping a switch. Infrastructure planning, user interface design, security considerations, integration into product design are key to a successful deployment. Indeed, the full benefits of remote service can be realized only if the infrastructure is designed well and implemented properly from Day One.

This conference is the technical counterpart to IQPC’s annual June event, Remote Device Monitoring and Management, which addresses business and strategic issues.

At this hands-on, technical conference, learn how to:

  • Design scalability into your remote services infrastructure
  • Retrofit existing products with remote service
  • Overcome global deployment challenges
  • Ensure data accuracy and security
  • Understand which data to collect, and how to transform this into valuable information for customers

Confirmed speaker list:

Steve-Pazol-nPhase

Steve Pazol
Vice President and General Manager nPhase
a QUALCOMM business

John-Maggiore---Boeing

John Maggiore
Manager - Airplane Health Management Aviation Information Services
THE BOEING COMPANY

John-DuBay

John W. DuBay Jr
Remote Services Product Management and Business Development
ABB PROCESS AUTOMATION

Jim-Hennen

Jim Hennen
Product Manager for Aftermarket Services
MTS SYSTEMS

Bryan-Phillips---Husky

Bryan Phillips
Engineering Manager
HUSKY INJECTION MOLDING SYSTEMS

Aaron-Moon---Abbott

Aaron Moon
AbbottLink - Software Systems Engineer
ABBOTT LABORATORIES

Eugene-Shustef---Xerox

Eugene Shustef
Feature Design Lead, Global Technology & Offering Development
XEROX CORPORATION

Dick-Ellis---Respironic Richard Ellis
Director, Critical Care Service
RESPIRONICS INC
Harald-Fiedler

Harald Fiedler
Senior Program Manager Design for Serviceability Global Customer Services Security & Privacy Officer Global Customer Services
PHILIPS MEDICAL SYSTEMS

Jim-Conrad---Trinity

Jim Conrad
Information Security Officer
TRINITY HEALTH

Peter-Fuhr---ISA

Peter Fuhr PhD
Executive Member, SP100 Interoperability and Wireless Sensor Networking Committee
ISA

Earl-Clark---Silvertrain

Earl Clark
Senior Director - Practice Operations
SILVERTRAIN INC

Dan-DuBeau---Varian

Dan DuBeau
Program Manager
Remote Access and MICAP VARIAN MEDICAL SYSTEMS

Jonathan-Gray---Agilent

Jonathan Gray
R&D Manager - Life Science and Chemical Analysis Services
AGILENT TECHNOLOGIES

Reid-Jajko---ABB-Robotics

Reid Jajko
Vice President and General Manager
ABB ROBOTICS SERVICES

Lex-Keij---ASML

Lex Keij
Manager – Maintenance Engineering
ASML

SandyWiley---GE-Healthcare

Sandra Wiley
Global Knowledge Integration Leader
GE HEALTHCARE

Topics also include:

Infrastructure Planning & Deployment

  • Hardware, network considerations
  • Strategies for deployment: spiral vs. incremental
  • Ensuring system scalability
  • Challenges of global remote service deployment
  • Wireless vs wired remote service
  • Choosing the best from multiple connectivity standards

Data Collection and Usage

  • How do you know which data to collect?
  • What should we do with the data?
  • Integrating remote data stream into enterprise business systems
  • Statistical analysis for proactive maintenance

Security

  • Addressing customer security concerns
  • Complying with data regulations

Product Design

  • Integrating remote serviceability into new product design
  • Retrofitting existing products for remote service

Want to find out more? Download a copy of the conference brochure by clicking here.

Past participants include:

  • Thales Avionics
  • Carrier Transicold
  • Fuji Xerox Co. Ltd.
  • Heidelberger Druckmaschinen
  • Gardner Denver
  • Hach Company
  • Dresser Wayne
  • Pratt & Whitney
  • Siemens Medical Solutions
  • Dept of Homeland Security
  • Beckman Coulter
  • Sakura Finetek USA
  • Egenera
  • Gerber Technology
  • Medrad
  • Kiva Systems
  • Kronos Inc.
  • Akibia
  • MKS Instruments
  • Hobart Corporation
  • Cooper Bussmann
  • Cummins Inc.
  • American Tower Corp
  • GE Transportation

Attendees will be…

  • Director of Service Technology
  • Program Manager, Remote Service
  • Director of Product Development/Engineering
  • Director of Technical Support Operations
  • Product Manager
  • Senior Firmware Engineer
  • Software Systems Engineer
  • Service Solutions Manager
  • Network Services Manager

From the following industries…

  • Manufacturing
  • Office Machinery Manufacturing
  • Medical Equipment and Supplies Manufacturing
  • Laboratory Apparatus Manufacturing
  • Telecommunications
  • Diagnostic Imaging Centers
  • Medical and Diagnostics Laboratories
  • ATM Equipment Manufacturing
  • Industrial Automation
  • Intelligent Device
  • Remote Oil & Gas
  • Aerospace
  • Defense
  • Food Equipment Manufacturing
  • Semiconductor Equipment Manufacturing
  • Point of Sale Equipment Manufacturing
  • Print and Photocopy Equipment Manufacturing

If you are not yet ready to register, feel free to request a reminder nearer the time.

Conference Partners

Major & Cocktail Sponsor Panel Sponsor Workshop Sponsor
nPhaseNEW axeda qualtech-systems
Session Sponsor Exhibitor Sponsor Media Partners
silvertrain questra mediapartners
Exhibitor Luncheon Sponsor
lantronix NextNine

[ Register Now] · [ Next: Pre-Conference Workshops Monday, February 25, 2008: Day One ]

 

 
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