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The 9th Annual Call Center Week
June 22 - 26, 2008 · Flamingo Hotel, Las Vegas, NV
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Your Top Speakers for 2008!
Call Center Summit
Can’t Make it this time? Attend our sister event Call Center Summit in January!
View Photos from Call Center Summit
View video testimonials from Call Center Summit
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Contact Us
To speak to our dedicated Call Center Week Customer Service Specialist please contact:
Phone: 800-882-8684
Fax: 212-697-4106
Email: info@iqpc.com
I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!
 Patti Crowley, Director of Customer Experience, Bath & Body Works
We are the chair sponsor of Call Center Week 2007. We think this is a fantastic event. We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event. It is not only fabulous from an operation, sharing information perspective but they always have it in a fantastic hotel and facility. It has been a great experience for us.
Gene Schriver, Executive Vice President, Language Services Association
Your Top Speakers for 2008!
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Deena Ebbert
The FISH! Philosophy: Catch the Energy, Release the Potential A Remarkable Way to Boost Morale and Improve Results(-Also insert fish logo)
The Wall Street Journal Business Bestseller
Best Selling Business Video EVER!
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Ravish Swarup
Senior Vice President, Oberoi Contact Centre, The Oberoi Group
Oberoi Hotels & Resorts India
#1 hotel in the world, 2007 Travel and Leisure
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Roy Barnes
Senior Vice President
Marriott Vacation Club International
2008 BusinessWeek Customer Service Champ
2007 Stevie Award Winner (insert stevie logo)
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Julie Marks Miller
Vice President
ADP Training and Leadership Development
2008 Training Magazine Top 125
Ranked #20 of the top companies of employer-sponsored workforce
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Rosemarie Donzanti, Vice President of Customer Care Services
CVS/Caremark
Fortune 20, 2007 J.D. Powers and Associates – highest in mail order customer satisfaction
2007 Fortune Blue Ribbon Company
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Why This Event is Unique
- It is the fastest growing call center event around with over 900+ previous attendees
- The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve worldclass call center status
- The event includes: 5 Keynotes; 36 Track Sessions; 4 Blue Sky Sessions (advanced topics/delegates);7 Workshops; 3 Master Classes, 4 Site Tours and a dozen hours of Networking
- Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results
- The ONLY event supported by the Call Center Excellence Awards
What’s New
- Blue Sky Innovation Room: We are proud to announce our inaugural Blue Sky Innovation Room for Established Call Center Organizations. This unique executive track will provide established call center professionals with an opportunity to brainstorm with their peers.
- Introducing our New Sessions on the Remote Agent Experience: Find out how JetBlue has expanded the talent pool and gained a competitive edge using 100% home based agents. Plus, don’t miss our new workshop
- (insert cover of fish book) Exclusive Fish Book Signing! “A Remarkable Way to Boost Morale and Improve Results”
- (insert book cover) Exclusive Book Signing “Human Sigma: Managing the Employee-Customer Encounter”
- Speakers that have won the Stevie Awards (Teamwork Athletic Apparel and Marriott Vacation Club) (insert stevie logo)
- Speakers that have won the JD Power awards (CVS Caremark and XX)
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Blast From The Past – Call Center Week 2007!
View videos now!
Top Video Previews: View sessions from:
Featured Speakers' Presentations
 Every month you can download a highly rated presentation from our 8th Annual Call Center Week 2007. This month’s featured presentation is:
A Customer Centric Approach To IVR Design
Scott McIntyre, Director of Multi-channel Development, Best Buy
Check back in again later for your next free download!
Do YOU have an interesting story to tell? Would you like to be considered as a presenter?
If so, please complete the form.
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Let us know you want to be reminded closer to the date here!
Conference Partners
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