Transform Your Customer Relationship

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Download the brochure for the 5th Remote Device Monitoring & Management Summit

Remote Device Monitoring & Management Professionals

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View Past Roundtable Discussion Notes from 2nd Remote Service Implementation

I enjoyed the sessions very much and learned a lot. I found the Masterclass and Workshops particularly interesting.

Jason Elliot, Director, Service Support Operations, MAN Roland

This one event gave me the same amount of information that would have taken me months to get. It also provided a great place for a focused network, benchmarks, understanding of regulations and a scope of the competitive marketplace.

Worldwide CTS Service Engineer, Ortho Clinical Diagnostics

The 5th Remote Device Monitoring & Management Summit focuses on the strategies for transforming your customer relationship from Supplier to indispensable Business Partner. It is a must-attend event with best practices and relevant case studies from our truly diverse speaker faculty, 7 quality workshops, and a post-conference Masterclass.

This event provides you with the tools to:

Increase your ROI with the use of Remote Service technologies
Drive your bottom line using Remote Service Technologies
Highlight your ‘Go-to-Market’ strategy
Differentiate you from the competition with intelligent service offerings
Optimize your Service operations

Top Services Leaders Speaker Faculty Include:

Sanjay Chowbey Vice President and General, Manager for Services Gilbarco Veeder-Root	John Stone Director of Telematics & Diagnostics Honeywell Aerospace
Brian Wilson Product Leader – Remote Services GE Energy	Justin Crotty Vice President of Services – North America Ingram Micro
Brian Hayward Vice President – Global Services Delivery Avaya Global Services	John Dubay Manager Remote Services ABB
John Canosa President and CEO PALANTIRI SYSTEMS	Jack Levin Founder and Managing Director SSI Partners, LLC.

What’s New This Year?

GE Energy’s strategy for growing its remote services portfolio including: diagnostics, performance management, system tuning
Avaya’s award-winning “While You Were Sleeping” campaign for remote service
Case studies from Retail, Transportation, IT Managed Services
Remote technology in Green Buildings – hear it straight from Siemens