Europe’s leading Business Process Excellence event for the Financial Services industry

Our flagship Exchange event and purely for financial services, the 2008 Exchange features an all-new speaker lineup, new content and the best opportunity to learn from, meet and exchange ideas with fellow practitioners from leading institutions across Europe.

With the current credit market issues affecting both financial institutions and customers alike, the importance of reducing cost, increasing efficiency and customer centricity and loyalty has never been as great. The BPE for Financial Services Exchange 2008 will bring together Heads of Business And Operational Excellence, Business Process Improvement Leaders, CIOs, COOs, Change and Transformation Leaders, Heads of Customer Service, Chief Enterprise Architects and Heads of IT. Speakers from Europe’s leading financial institutions will discuss the success and challenges of streamlining their organisations for increased operational efficiency, profit growth and customer centricity. Attend the Exchange and hear from:

RBS, HBOS, ABN AMRO, Bank of New York Mellon, Credit Suisse, Norwich Union, First Direct, HSBC, Clydesdale Bank, Bradford & Bingley, Northern Trust, Friends Provident, Groupama Insurances, Co-Operative Financial Services, Lloyd’s Register, DnB NOR, ICICI Bank, Standard Bank South Africa, Intermediate Capital Group, PA Consulting, the British Bankers’ Association and many more.

Plus: A Special Keynote From:

John Seddon Managing Director Vanguard

“A source of inspiration” Nordea

Key focus areas for the 2008 Exchange include:

STRATEGY:

• Win management buy-in and ensure sustainability in your BPE initiatives: ABN AMRO’s Head of Process Management will reveal how to ensure your BPE message retains its clout, by using process documentation and leveraging the reach and network of the entire process group, so that you can impact your bottom line
• Manage growth and maintain control throughout the credit crunch: Intermediate Capital Group PLC explain how they use process management to underpin an aggressive growth strategy, manage risks, improve operational compliance and drive IT implementation in order to safeguard revenue and customers

CUSTOMER CENTRICITY:

• Use customer insights to create value, enhance customer facing functions and drive revenue growth: Norwich Union show you how to achieve superior data-to-value capability
• Ensure your Treating Customers Fairly initiatives are on track and assess the impact on your business process: The British Banker’s Association explains the business imperative to treat customers fairly, the role of management information and the importance of embedding good practice and procedures

TECHNOLOGY & CHANGE:

• Understand the revenue potential of mobile financial services for your business and your customers: the CIO of Groupama Insurances will analyse the potential of mobile
• Align IT with business strategy to deliver increased returns, agility and profit: the Head of IT Strategies and Architecture at Friends Provident will outline how the IT landscape for financial services is evolving, the benefits of systems virtualisation, what future software and technology developments could look like and where they will add value

The Exchange: More than a conference - An event that serves as a business tool for you

The unique Exchange format pre-qualifies every attendee to ensure the optimum audience of fellow practitioners and decision makers from across Europe and beyond. Each attendee customises their own agenda meaning there is no downtime in your day and you build the most contacts, get the most new ideas and take the most value back to your institution. In addition, we bring a selected group of leading solution providers to the Exchange and offer you the opportunity to participate in one-to-one meetings to evaluate new technologies, tools and techniques and come away from the Exchange in a fully informed position.

Conference Partners

Sponsor	Associate Sponsor	Gold Solution Provider
Solution Providers

[ Register Now] · [ Next: Exchange Details ]