Why should I attend?

Contact centres are under continual pressure to reduce costs while increasing efficiency, ROI, revenues and service levels. One of the key success factors for all contact centres is technology. Contact centre technology professionals need to deliver cost effective technology solutions that will integrate seamlessly with existing systems, as well as make better use of legacy systems and existing technology. As well, new tech savvy customers particularly Generation Y are driving the demand for different contact channels such as SMS which could be cost effective or a costly mistake.

For these reasons many contact centre technology managers are looking to update their systems or invest in new technology over the next 2 years. There is also much scope to increase revenues as 32% of contact centre managers say that the technology they have is not adequately supporting their sales effort.

Despite these concerns there has historically not been much aimed at technology professionals that is case study driven and gives real solutions, not just sales pitches. With our experience in running some of the most successful contact centre events is Australia and New Zealand, and after talking to numerous professionals from the biggest contact centres IQPC is proud to present the inaugural Dynamic Contact Centre Solutions Conference.

Who will I meet?

This is the only event where you will learn from actual end user case studies. Technology professionals from the most innovative and successful contact centres in some of the leading public and private sector organisations will give invaluable first hand insights. The challenges facing contact centres are continually increasing. However by networking with many of the best, award wining contact centre managers and technology thought leaders you will find out not only what worked but more importantly what didn’t, and what lessons were learnt.

Don't miss this event because...

This is the only event where you will learn:

• What experiences real contact centres had with various technology
• What technology gives the best business value
• How can you successfully integrate new technology with your existing systems
• How to successfully incorporate new channels into your customer service mix
• How to increase contact centre efficiency by making better use of your existing technology.

Learn how to deliver dynamic technology solutions that will increase the efficiency of your contact centres, reduce costs while ensuring a better ROI, increase the satisfaction of your agents while delivering improved customer service.

If you are not yet ready to register, feel free to request a reminder nearer the time .

Sponsors/Exhibitors	Supporting Associations	Media Partner

[ Register Now] · [ Next: Conference Day One: Tuesday 1 April 2008 ]