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Featured Speakers

• Brian Grubb
  Corporate University WeekDirector of Corporate Learning
  Ritz Carlton
  
• Jonathon Amy
  Corporate University WeekDirector, Learning and Education
  PricewaterHouseCoopers 
  
• Alicia Mandel
  Corporate University WeekDirector, Olympic University
  United States Olympic Committee
  
• Gregory Miller
  Shared Services WeekChief Economist
  Sun Trust Banks
  
• Brian Fabbri
  Shared Services WeekChief Economist for North America
  BNP Paribas
  
• David Wyss
  Shared Services WeekChief Economist
  Standard & Poor's
  
• Michael Cox
  Shared Services WeekChief Economist
  Federal Reserve Bank
  
• Michael E. Chen
  Call Center SummitPresident and CEO
  GE Commercial Finance
  
• Napolean Barragan
  Call Center SummitCEO
  1-800-Mattress.com
  

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Testimonials

Real-world case studies from service providers
illustrated the risks and rewards— John Yunker, bytelevel Research

I have been particularly impressed by the sharing of real life information discussions both within and between the sessions...
Very glad I attended— John Fillicetti, T-mobile USA

Thanks for your hard work in planning this for me and my team!
We are having great improvement discussions!— Gary Hegenbart, Valeant Pharmaceuticals Int'l