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Talking with Rick Otero of Capital One Bank on Customer Experience

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Co-located with

Increasing Customer Satisfaction and Retention by Identifying New Trends in Customer Behavior, Developing and Applying Next-in-Class Metrics and Measurements

March 22-24, 2010
Trump International Beach Resort, Miami, FL

Bring Your LSS Colleagues and Take Advantage of BOTH Events! Click here for more info.

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Interview with Brookeside Group CEO Tom Cates

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