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The conference was a very fruitful one as I have gained many useful insights from the case studies presented by the various operators

CRM Manager, Celcom, Malaysia

I have learnt a lot from this IQPC forum especially from the diverse high quality perspectives of the various expert presenters. Overall it has a high energy atmosphere where new insights are revealed

Director, Marketing & Sales, SUNTEL, Sri Lanka

The 8th Annual Customer Retention Forum: Winning Strategies for Minimising Churn & Building Customer Profitability

Main Conference: 27-28 May 2008
Pre & Post Conference Workshops: 26 + 29 May 2008
Grand Copthorne Waterfront Hotel, Singapore

What all churn managers ultimately would like is a magical crystal ball that tells them precisely when a churn event will occur…. The 8th Annual Customer Retention forum is going to be your churn crystal ball… With over 14 case studies from these renowned operators you will get insights into how they have combated their customer retention policies…..

Do you spend your day thinking about one of the following issues:

How can I move from market share to profit centred strategy?
What new ways are there to improve retention: Customer satisfaction = low / Churn rate =High
How can I increase ARPU: Cross sell & up sell / Measure profitability / Customer value
I need ways to support new business initiatives to decrease churn: Analysis of content, media,3G, mobile advertising

Then come and hear from our experienced panel of speakers

Fred Ledbetter detail how Golden Telecom has the largest mesh metropolitan WiFi network in the world. Called the service Golden WiFi. In 2007 they were awarded a Global Telecommunications innovation award for this offering.

Federico Cesconi, Director of Business Intelligence at CableCom share his experiences on how he and his team have won the North American Insight Award 2006 in Data Mining and the European Insight Award 2007

Banglalink entered into the market as 4th operator in the country 2 years ago and is now the 2nd largest operator in the country, with more than 7m customers. Learn how Banglalink achieved this milestone with Muhammad Abdul Hai.

Workshops designed to increase your learning experience

Workshop A – Monday 26th May 2008 09.30-12.30
Developing customer retention strategies based on client context
Anupam Jalote, Chief Process Officer, Bharti Airtel Limited

Workshop B - Monday 26th May 2008 13.00-16.00
Customer feedback management and the predictive analytics platform
Federico Cesconi, Head of Customer Insights & Retention, Cablecom GmbH

Workshop C – Thursday 29th May 2008 09.30-12.30
Churn propensity models or customer triggers events – which are most effective in reducing customer churn?
Karen Ganschow, Director Relationship Marketing,Telstra Consumer and Channels

Workshop D - Thursday 29th May 2008 13.00-16.00
Combining customer value and churn predictions: How to optimise ROI on loyalty campaigns
Meghnad Mungale, AVP of Customer Retention,Idea Cellular

If you are not yet ready to register, feel free to request a reminder nearer the time .

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[ Register Now] · [ Next: Conference Day One: Tuesday 27 May 2008 ]