Benefits of Attending

Call Center Week 2008 Brochure

Download the Call Center Week 2008 Brochure

Keynote Biographies

Download Keynote Biographies from Call Center Summit 2008

I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here

Patti Crowley, Director of Customer Experience, Bath & Body Works

I love Call Center Week because the conference definitely allows us to understand the innovation that is going on in the business; the technology that is emerging and how we can apply it to drive our customer satisfaction higher

Larry Willis, Director Sales Operations and Customer Service, Black & Decker

We are the chair sponsor of Call Center Week 2007. We think this is a fantastic event. We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event. It is not only fabulous from an operation, sharing information perspective but they always have it in a fantastic hotel and facility. It has been a great experience for us

Gene Schriver, Executive Vice President, Language Services Association

SAVE THE DATE – CALL CENTER SUMMIT

The Call Center Summit is back for its fourth year. Download the brochure from 2008 here!

The program is currently in progress for the 4th Annual Call Center Summit, so watch this space for more details or email usmarketing@iqpc.com for more up-to-date information.

Hear over 40 call center experts share first hand experiences on how they are giving their organization competitive advantage through customer service excellence.

View Photos from the 2008 event!

See the Speaker Faculty from the 2008 event!

Davida Y. Nelums, ADT Security Services, a unit of Tyco International
Robert Sloan, AT&T
Aaron Johnson, American Electric Power
Joy Park, AOL LLC, Time Warner Inc
Lou Gorga, Atlantic Health
Kevin Cantwell, Big River Telephone
Henry Vazquez, Birch Point Promotional Products, TK Cups & Sorg’s
Harsh Zadoo, Dell Inc
Lisa Beaufait, Fedex Custom Critical
Charles McClendon, The Gallup Organisation
Remus Siclovan, Health Net
Chris Crabtree, Medsolutions
Ed Benack, Monster Worldwide
Christine Shea, Moore Medical, a division of McKesson
Jeff Gove, Nautilus Inc
Joe Caliro, Hyperquality Inc
Andrea Gappmayer, OC Tanner
Betsy Irizarry, PMSI, a subsidary of Amerisourcebergen Corporation
Ken Lahti, Previsor Inc
Brian Grubb, The Ritz-Carlton Leadership Center
Amy L. James, Sprint Nextel
John Goodman, Tarp Worldwide
Prem Uppaluru, Transera
Simone Webb, Transglobe Property Management
Cindy Scovish, Travelocity, a division of Sabre Holdings
Peg Raposo, Wachovia
Drew Daly, World Travel Holdings
Kathy Fabyan, Allstate Insurance Company
Shane Butler, California State Automobile Association
Michelle Blanchfield, Citi Smith Barney
Kevin Buckley, Office Depot
DeWayne Acree, Therma Tru
Shelli Bodenbiner, Therma Tru

Go here to view the leading speaker line up from 2008

Who Should Attend Call Center Summit™?

Operations executives will learn how to improve overall customer service delivery as well as migrate their service center into a sales center.
Customer Service executives will see examples of how call centers are demonstrating ROI and service delivery.
Business Analysts will learn how to transform data into information. Workforce Management directors will see examples of how call centers are making the most out of their resources, and expanding and contracting.
Employee Development and Training directors will understand how agent performance metrics can form the basis of improved agent behaviors.
Sales/ Marketing will learn how they can benefit from a well managed customer experience

Find out who should attend?

See who should attend from your organization

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