Another Fantastic Call Center IQ Conference is Here!

Your Call Center Summit™ brochure is here

View your Keynote Speakers’ Biographies

Customer Service

To speak to our dedicated Call Center Week Customer Service Specialist please contact:

Phone: 800-882-8684
Fax: 212-697-4106
Email: info@iqpc.com

I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here

Patti Crowley, Director of Customer Experience, Bath & Body Works

I love Call Center Week because the conference definitely allows us to understand the innovation that is going on in the business; the technology that is emerging and how we can apply it to drive our customer satisfaction higher

Larry Willis, Director Sales Operations and Customer Service, Black & Decker

We are the chair sponsor of Call Center Week 2007. We think this is a fantastic event. We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event. It is not only fabulous from an operation, sharing information perspective but they always have it in a fantastic hotel and facility. It has been a great experience for us

Gene Schriver, Executive Vice President, Language Services Association

From the creators of the SOLD OUT Call Center Week - we bring you the 3rd Annual Call Center Summit™ on January 28-31 at the Hyatt Coral Gables in Miami, Florida. This year’s annual conference promises to be another exiting Call Center IQ event and you can expect the same standard of quality that you received at Call Center Week!

View your Call Center Summit 2008™ Brochure Now

Top Speakers Include:

	Brian Grubb Corporate Director of Learning and Content Delivery THE RITZ-CARLTON HOTEL COMPANY L.L.C. One of the Top rated speakers at Call Center Week!		Ed Benack Senior Vice President Customer Experience and Service MONSTER WORLDWIDE
	Robert Sloan Vice President, Business Marketing AT&T		Kevin Cantwell President BIG RIVER TELEPHONE
	Peg Raposo Vice President, Director of Voice of the Customer WACHOVIA DIRECT ACCESS		Harsh Zadoo Senior Manager of Quality and Project Management DELL INC

See the full program here

What’s NEW for this Year!

Your chance to spend 3 hours with Brian Grubb - the highest rated speaker at Call Center Week 2007 - and learn how the Ritz-Carlton Leadership Center contributed to them being the only organization in the service industry to win the prestigious Malcolm Baldrige Quality Award twice
Peer-to-Peer Roundtable Discussion Groups rated the #1 opportunity to discover whether your peers share your challenges and how they are trying to overcome them – discussion managed by expert moderators.
First time Site Tour of World Travel Holdings 30,000 square foot state of the art dedicated sales center. Whether you are inbound or outbound focused, a review of their day to day operations, training facility, conference areas and support structure will provide a WOW factor for all attendees!
Additional 3rd track providing the workforce management solutions you need to compliment key learnings in your development of metrics and implementation of technology
All new speakers and content, including special B2B and outbound focus sessions

If you are not yet ready to register, feel free to request a reminder nearer the time.

Conference Partners

Co-Sponsors	Workbook Sponsorship	Chairperson Sponsor

General Sponsors	Exhibitors	Media Partners

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