Benefits of Attending

"The single most imporant thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." - Peter Drucker

Service is the single sustainable marketplace differentiator and complaint handling is the core of that service. After the success of the first two events, the 3rd Annual Customer Complaint Management Summit returns with all new e topics to help improve customer experience and maxmize your bottom line. The Summit will provide its participants with continuous learning, advancement, and implementation experience for better customer complaint handling.

Hear from Leading Innovators:

• Ron Berry, Former President and CEO, Dallas BBB
• Joe Junod, VP/Customer Programs and Special Projects, GANNET CO. INC
• Janelle Barlow, Author, A Complaint is A Gift
• Shep Hyken, Author, Moments of Magic
• Renie Cavallari, Chief Inspriation Officer & CEO, Aspire Marketing & Training
• Faith le Gendre, Training Director, 1-800-Flowers
• Bran STisher, Business Development Manager, Clarabridge
• Chad Mackey, Manager, Quality Service, Kodak Dental Systems
• Bill Price, President Driva Solutions
• Philip Bennet, EVP Signature Services, optionsXpress
• Richard Morrison, General Manager, CDC Respond
• Tamara Karel, Associate, Benesch, Friedlander, Copland & Aranoff
• John Goodman, Vice Chairman, TARP Worldwide

In- Depth Case Studies Covering:

• Maximizing customer complaint management ROI with up-to-date tools & techniques
• Defining business process improvement through metrics
• Enhancing customer experience for sustainable business success
• Analyzing the dimension of managerial perception relating to complaint management strategies
• Understanding the impact of ethnic complaint behaviors on your customer complaint management strategy
• Delving into web-powered complaint management
• Re-defining the principles of effective complaint handling
• Building an impactful VOC strategy
• Debunking bloggers’ complaints tracking & recording issues
• Dealing withhuman error in call centers
• Using complaint handling to define and prioritize targets for service and improvement
• Resolving customer dissatisfaction and strengthening retention rates
• Providing seamless customer service across multiple channels

Who Should Attend?

Some of the past participants include VPs, Heads, Senior Managers of:

• Customer Relations
• Customer Advocacy
• Customer Service
• Consumer Affairs
• Process Improvement
• Customer Experience
• Quality Assurance and Control
• Marketing
• Call Centers
• Operations
• Business Analysts
• And more!

If you are not yet ready to register, feel free to request a reminder nearer the time .

Conference Partners

Sponsors	Media Partners

[ Register Now] · [ Next: Conference Day One: Wednesday, April 30th, 2008 ]