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4th Executive Customer Feedback Summit™
Collecting, Analyzing, and Delivering Customer Feedback to Improve the Customer Experience
February 25 - 27, 2008 · Rio All Suite Hotel & Casino, Las Vegas, NV
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Best Practices in Collecting, Analyzing, and Tracking Customer Feedback: Lessons from America’s Best-Run Companies
Register yourself and a team online now!
First 50 to register for the conference and workshop A receive a free copy of Chief Customer Officer by Jeanne Bliss 
First 10 to register for the conference and workshop C receive a free copy of Competing for Customers and Willing with Valueby R. Eric Reidenbach and Reginald W. Goeke
Excellent; Speakers were top notch.
Senior Vice President, Market Strategies
Excellent!
Director, Global Technical Support, iRobot
A lot of presentations were based on case studies which were very helpful.
Managing Director, Corp Strategy & Marketing Research, FedEx
Great networking opportunity – very impressed with the speaker list!
Director, Client Services, Knowledge Storm, Inc.
Cisco’s culture and feedback structures are impressive.
Director, Client Services, Knowledge Storm, Inc.
Customers Decide the Winners – Do You Know What They are Looking For?
The answer? Customizing. Service “delighters.” Relationship building. In other words, adding more value to your products and services-constantly. What does this require? It requires a systematic, well organized approach to collecting, analyzing, and tracking customer feedback.
The 4th Annual Customer Feedback Summit ™ will help you do just that. Whether you’re defending existing market position from a horde of new competitors or attempting to gain market position from dominant competitors, it’s all about delivering value to the customer
View your 2008 Customer Feedback brochure today!
Special Guest Speakers:
- Adam Werbach, Founder and CEO, Act Now
- David Belle-Isle, Former Senior Vice President Organizational Excellence, Intuit Inc.
- Bryan Jeppsen, Analyst, JetBlue Airways Corp.
- Bronwyn Medley, Strategic Marketing & Customer Loyalty Manager, GE Healthcare
- Tony Hsieh, Chief Executive Officer, Zappos.com
- Om Kundu, Vice President, Global Consumer Group, Citigroup
- Tom Blackwood, Director, World Wide Response Management, Microsoft Corp.
- Maryellen Abreu, Director, Global Technical Support, iRobot Corporation
- Larry Pettit, Director, Client Loyalty, Charles Schwab & Co
- John Haynes, Director, Marketing, Simplex Grinnell, a division of Tyco Fire and Security
- Julie Kaufman, Director, Customer Service, 1-800-Flowers Inc.
- Ginger Conlon, Editor-in-Chief, 1to1 Magazine
- Don Hill, Director of Customer Advocacy, Travelocity
- Gary Schwartz, Vice President, Marketing, Confirmit
- Roger Blumberg, Senior Director, Customer Advocacy, Ariba, Inc.
Find Out How Winning Organizations…
- Engage Your CFO by Making Meaningful Linkages Linkages to Profit While Improving the Experience for Customers
- Establish Operational Accountability for Making Improvements
- Gain Executive Support to Drive Customer Centric Culture
- Leverage Data from External Customers in a Way That is Meaningful to the Corporate or Field Audience
- Examine the Costs and Benefits of Utilizing Net Promoter Score
- Develop Targeted Rewards Programs to Solicit Feedback and Promote Customer Loyalty
- Gain Understanding of New Text Mining Tools to Track Structure and Unstructured Feedback for Critical Business Insight
- Align the Organization Around Key Priorities
Register Today and take advantage of the early bird discount!!!
If you are not yet ready to register, feel free to request a reminder nearer the time .
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[ Register Now]
· [ Next: Conference Day One: Tuesday, February 26th, 2008 ]
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