Why should I attend

With the increasing commoditization of products, most manufacturers today have turned to aftersales service to provide competitive differentiation. More and more services are becoming a fierce “battle field” for winning and retaining customers and, quite often a major source of profit!

As a result, Service executives are moving away from the traditional break-fix model to a more diverse and sophisticated set of service offerings including managed services, remote services, traditional services bundled with other features, tailor-made service packages that meet specific clients’ needs.

At this strategy-focused and best practices-oriented conference, learn how to:

• Align services with other parts of the organization, including product sales
• Assess customer needs and conduct competitive research
• Design a best-in-class services portfolio
• Bundle remote services with other features: Creating value add
• Manage a customer-oriented post-sales supply chain
• Assess customer satisfaction: Performance monitoring

Hear from the following speakers including:

Tony Kolish
Senior Vice President, Worldwide Problem Resolution and Escalation Management
EMC
Karen Sherrill
WW Service Director for the Document Imaging division
Eastman Kodak
Sanjiv Mittal
Managing Director, Applied Global Services
Applied Materials
Bill Melo
Vice President, National Accounts Marketing and Operations
Toshiba America Business Solutions
Timothy J. Donnelly
XEROX Services, Region Manager, Northeast Region
XEROX Corporation

Ken Woonton
Director of Services Marketing, Laboratory Products Group
Thermo Fisher Scientific

Arthur Mulligan
Services Marketing Manager, Critical Power Solutions Division
Eaton Corporation

Ted Hoy
Senior Director of Supply Chain Management
Sun Microsystems

Stuart Nelson
Business Development Manager, Global Services, GBC Document Finishing Group
ACCO Brands Company

Robert Lahey
Director of Service Marketing
Honeywell

Charles H. Schlopp
Manager, IIM Business Development
Hach Company

Jason Elliott
Director, Service Support Operations
MAN Roland USA

Lisa Gaydosh
Service Marketing Manager
Medrad Inc.

Neil S. Johnson
VP of Technical Solutions & Support
Fujifilm Graphic Systems USA

If you are not yet ready to register, feel free to request a reminder nearer the time .

Conference Partners

Sponsor	Media Partners

[ Register Now] · [ Next: Conference Day One: Tuesday, May 20, 2008 ]