Ms Caroline Leong

Group Chief Customer Officer The Entertainment and Education Group

Caroline is a marketing professional who has led strategies in customer acquisition and engagement through online and offline channels. As Chief Customer Officer of one of the leading family entertainment centre (FEC) Group in Asia Pacific, Caroline champions and drives teams towards a customer-centric organisation, putting the customer first in all aspects of doing business.

Prior to her current role with The Entertainment and Education Group (TEEG), Caroline was Head of Digital for the Fairmont, Raffles and Swissotel group, followed by the Accor Hotels group, where she spearheaded digital transformation.

Before joining the FEC industry, Caroline worked for over 20 years in travel and hospitality, from revenue management roles to marketing strategist to a policy-maker role in the Singapore Tourism Board. To this new business, she brings with her, the culture and philosophy of customer-centricity and customer service.

Conference Day One – Wednesday 26 February 2020

Wednesday, February 26th, 2020

9:10 AM Panel: Harnessing Digitialisation, AI & IoT to Shape and Build Next-Generation Attractions

·         Building a digital-based attraction: The why and how to transform visitor experiences and achieve operational agility
·         Delivering the wow factor through unique and personalised experiences based on an AI and data-driven business model
·         Elevating visitor experiences and interactivity with IoT-enabled technologies

Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda