Mr Chris Palmer

Director of Theme Park Attractions Universal Studios Hollywood

Conference Day One – Wednesday 26 February 2020

Wednesday, February 26th, 2020

11:30 AM Case Study: Deploying Smart Crowd Control Management Analytics to Drive Operational Excellence

·         Accessing real-time visitor heat maps to identify and service high-density areas
·         Improving  crowd monitoring efficiencies with analytics to enable real-time operational decisions
·         Establishing optimal ride hours based on historical data for further cost savings and to uncover areas for improvements 


Tuesday, February 25th, 2020

9:00 AM WORKSHOP A: Securing Buy-In and Delivering Exceptional Experience across the Visitor Journey

·         Demonstrating the value of customer-centricity to the organisation
·         Mapping out the visitor journey and all touchpoints for pre-visit, during visit and post-visit: Where are the gaps and how can we work on improving service and interactions?
·         Sharing of best practices for influencing change and turning employees into brand advocates through engagement and empowerment 

Check out the incredible speaker line-up to see who will be joining Chris.

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