Conference Day Two: Thursday, 22 April 2021

9:00 am - 9:10 am Conference Opening

8:30 am - 9:00 am Coffee And Registration

9:10 am - 9:50 am How to Strengthen Risk Mitigation By Leveraging Technology, Education and Collaboration

Lachlan Hawes - Regional Head of Compliance, Fraud and Risk for Australia and NZ, Mastercard
  • Changing nature of fraud and financial institutions’ responsibility to the customer
  • New opportunities in digital identity detection and KYC
  • Leveraging open banking developments to support fraud detection and prevention
  • Customer education and industry partnering

Lachlan Hawes

Regional Head of Compliance, Fraud and Risk for Australia and NZ

9:50 am - 10:30 am Session reserved for sponsored thought leadership

10:30 am - 11:00 am Morning Tea

11:00 am - 11:40 am The Challenges and Uncertainties Of Scams

Chris Whittingham - General Manager of Risk and Fraud Operations, Westpac Group

Scams have increased dramatically during COVID. Not falling under

traditional fraud or AML there is a lack of concrete understanding

among financial institutions as to where their responsibility lies.

This session will explore the impact of the recent global crisis on this

growing area of financial crime and will unpack the challenges and

approaches which will protect the customer and your institution.

• The impact of Covid-19 on the growth of scams

• The limitations of detection and customer information gathering

• Industry and global level challenges – guarantors, responsibility

and collaboration

• AFCA recommendations and education to support the customer

• Systems and technology to enable better prevention and



Chris Whittingham

General Manager of Risk and Fraud Operations
Westpac Group

One of the most common and biggest challenges cited by financial crime experts continues to be the ability to maintain pace with fraudsters in the digital sphere, as cybercrime is continuously evolving and becoming more complex, posing an ever greater threat to businesses. This session brings together the leading experts in the cybercrime space to discuss recent trends and challenges and to share strategies of detection.

• Cybercrime and evolving fraud: the dark web hidden in plain site

• Currency exchange and funds transfer: a new space for AML

• Developing watertight and agile KYC and AML programs

• Getting ahead of the future of cybercrime


Anthony White

Fraud & Counterfeit Manager for Oceania
Canon Australia & Chair of The Australian Online Fraud Council


Jason Nader

Head of Fraud Risk Management


Dr Jacqueline Drew

Senior Lecturer & Program Director (CCJ/IT), School of CCJ
Griffith University

12:20 pm - 1:20 pm Lunch Break

This year has seen some remarkable and systemic conduct engaged

in by banks and casinos. AML risk has been clashing with internal

cost drives and the desire to make money for shareholder return.

Directors and executives have been publicly questioned on what they

know, what they did or did not know and why action was not taken to

address identified risks.

Ethics and culture can be easy to talk about but harder to implement.

This session explores some of the ethical and cultural issues that

companies need to consider and implement throughout the

business supply chain.

• Banking culture and the problem of complaint resolution

• The fine line between conduct and culture and impact on the customer

• Changing the narrative of commercial behavior: who and how?

• Looking at long-term financial growth versus profit now


Robert Wyld

Former Co-Chair
Internal Bar Association’s Anti-Corruption Committee


Professor Graeme Samuel AC

National Manager - Education, Capability and Communications
Monash University


Dr Simon Longstaff AO

Executive Director
The Ethics Centre

2:00 pm - 2:40 pm The Evolving Fraud Environment: New Threats, Crisis Impact and the Digital Opportunities

David Wildman - Training Director, Association of Certified Fraud Examiners (ACFE) Sydney Chapter
Rebecca Mallett - Financial Crimes Manager, QSuper Group

While fraud is always evolving where and how it hits, crisis leaves even greater opportunity for novel forms of fraud to emerge. Following the advent of the Covid-19 pandemic AUSTRAC - as well as providing guidance for reporting entities on compliance with AML/CTF laws - identified new areas of potential criminal exploitation, including the targeting of government assistance programs through fraudulent applications for example. We have seen fraudsters move away from targeting solely financial services and into such industries as gaming

gaming and superannuation.

This discussion will look into how fraud is evolving and the new associated challenges with keeping pace, as well as strategies to combat new threats.

  • How the fraud landscape has changed in the last 5 years
  • Experiences of crisis and impact on future risk mitigation
  • Technology solutions to minimize regulatory and compliance risks
  • Integration strategies in an increasingly digitised economy: the future of fraud, AML/ABC and RegTech

David Wildman

Training Director
Association of Certified Fraud Examiners (ACFE) Sydney Chapter


Rebecca Mallett

Financial Crimes Manager
QSuper Group

2:40 pm - 3:10 pm An Executive View: The Role and Challenges Faced by Fin Crime Executives Every Day

Joanne Proud - Chief Compliance Officer, MUFG Bank Ltd
  • The fight for talent: attracting and retaining financial crime resources
  • Ensuring compliance across multiple jurisdictions
  • The opportunities and risks surrounding cross-industry collaboration
  • The role of the registered AML officer: responsibility, accountability and futureproofing

Joanne Proud

Chief Compliance Officer
MUFG Bank Ltd

3:10 pm - 3:20 pm Conference Closing Comments from the Chair & Networking

3:20 pm - 4:00 pm End of Conference