25 - 26 March, 2020 |
International Convention Centre, Sydney

Aged Care Day Two: 26 March 2020

8:30 am - 9:10 am Registration and Networking

9:10 am - 9:20 am Opening Remarks from the Chair

9:20 am - 10:00 am Whole of Service Model Transformation: Developing an Integrated Aged Care Model to Deliver the $80 Million Lyndoch Community Precinct

Lyndoch is embarking on an eight year journey to become a health and wellness precinct for the Lyndoch community in Victoria. With their master plan underway, they are sustaining this transformation as community-owned without external partners. To achieve a successful transformation, learn how to:

  • Establish a clinical governance framework that encompasses meaningful aging and consumer advocacy to support a whole of service model transformation
  • Support the mantra to “live well” by creating an environment for community inclusivity and social and emotional well being, such as Lyndoch’s pop up markets on the weekend
  • Future proof and remodel your master plan at minimal expense through strategic thinking, continuous reassessment of your vision and data analysis to keep up with the evolving market
Doreen Power, Chief Executive Officer at Lyndoch Living

Doreen Power

Chief Executive Officer
Lyndoch Living

10:00 am - 10:30 am The School Inside an Aged Care Home: How Kalyra Communities is Restoring a Sense of Community with Australia’s First Co-Built $1.25 Million Educational and Aged Care Facility

Kalyra Woodcroft Aged Care facility collaborated with the neighbouring Southern Montessori School in Adelaide to co create Australia’s first $1.25 Million intergenerational program after a long journey of community consultation, collaborative board discussions and architectural design planning of the co-built educational and aged care facility that opened in May 2019. Learn how to:

  • Build and support a culture that embraces opportunities to drive innovation and new ways of thinking throughout the business
  • Co-design and engage with the local community to ensure that everyone is well informed, giving you the opportunity to be proactive if there’s contention
  • Stimulate intergenerational interaction and create vibrancy in the home by creating spaces and activities that allow for the development of meaningful understanding and relationships 
  • Apply lessons learned around the need for persistence and optimism as it can be more complex than expected 
Sara Blunt, Chief Executive Officer at Kalyra Communities - James Brown Memorial Trust

Sara Blunt

Chief Executive Officer
Kalyra Communities - James Brown Memorial Trust

With rising scrutiny in the Aged Care sector, there is ongoing pressure to ensure consistency in your operations and service delivery. But how do you adapt your business model to ensure consistent care in an environment of rapid change, especially where you have a large organisation? Hear from some of Australia’s top 10 residential aged care and home care providers on how they are adapting their business model in preparation of the new quality standards. Learn how to:

  • Get the right mix of system, process and culture to enable consistent care
  • Develop a flexible and adaptable workforce to drive sustainable change
  • Pilot new models of care while always putting the customer at front of mind
Andrew Kinkade, General Manager – Residential Care at Catholic Healthcare

Andrew Kinkade

General Manager – Residential Care
Catholic Healthcare

Amanda Bowe, National Director Home Care Services at Mercy Health

Amanda Bowe

National Director Home Care Services
Mercy Health

Kylie Houlihan, Chief Health Transformation Officer at integratedliving Australia

Kylie Houlihan

Chief Health Transformation Officer
integratedliving Australia

11:00 am - 11:30 am Networking Morning Tea

11:30 am - 12:00 pm Lessons Learned from Kincare’s 5 Year Service Transformation Journey to Truly Embody Customer Experience

Continuous business improvement to put the customer at the centre of business is essential for success in market place. In light of this, over the past five years Kincare has completely transformed the fundamentals of their business to adapt to the consumer-directed-care movement. Learn how Kincare addressed challenges in redesigning:

  • IT infrastructure: How do you select the right IT system to deliver the outputs promised and ensure better customer experiences?
  • Operations: What are sensible hospitality and logistics choices to balance great experiences with operational efficiency?
  • Workforce: What skill sets, training and culture do you need to ensure great customer service?
  • Leadership: You need to reassess your leadership team and their skill sets and the importance of consumer sales experience in a leader
  • Governance: How to align your governance framework to the company vision to ensure it is fit-for-purpose
Jason Howie, Chief Executive Officer at Kincare

Jason Howie

Chief Executive Officer
Kincare

12:00 pm - 12:30 pm Where Clinical Meets IT: Streamlining Processes through Electronic Journey Boards to Make the Most of Big Data

As the first in Australia to implement digital journey boards in a community care setting, Silver Chain Group is adapting the application traditionally used by hospitals to support hospital in the home, chronic disease management and palliative care. Learn how to:

  • Digitise clinical workflows to streamline processes, be more timely and efficient with resources, minimise human error in administration and support patient confidentiality 
  • Draw data from community client systems to enable digital journey boards without impacting workflow efficiency
  • Phase into a digital environment by building a culture that guides and supports staff through the transition 
  • Bridge the gap between clinical and IT to define what is needed by each party and better understand each other’s expectations and requirements
Caroline Marasovic, Director of Clinical Operations at Silver Chain Group

Caroline Marasovic

Director of Clinical Operations
Silver Chain Group

Simon Jennings, Group Manager at Core Platforms, Silver Chain Group

Simon Jennings

Group Manager
Core Platforms, Silver Chain Group

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:00 pm How Aged Care Guild is Using Real Time Data Technology to Measure and Improve Customer Experience

Aged Care Guild is partnering with Carepage to develop a tool that could become an industry benchmark for measuring and collating customer feedback. It is designed to help providers adapt to change, predict future trends and better understand the customer. Learn how to:

  • Use benchmarking to improve transparency and accessibility by presenting meaningful data in a more digestible form that will help customers make informed decisions about their care
  • Collaborate with industry partners to build relevant tools and leverage the relationship to better negotiate the design and outcomes for more efficient and streamlined results
  • Overcome challenges around external partnerships, such as building a sustainable design and relationship, data analysis, system interoperability and attracting and maintaining the right talent 
Matthew Richter, Chief Executive Officer at Aged Care Guild

Matthew Richter

Chief Executive Officer
Aged Care Guild

2:00 pm - 2:30 pm Stay Ahead of the Competition: How to Personalise Care and Gain Customer Loyalty through Meaningful Consumer Engagement

With the increased focus on quality outcomes for consumers, this means that we should consider how to better engage with consumers to partner, co-design and target services that meet their expectations and needs. Learn how to:

  • Understand matters to and empathise with consumers and their family members  
  • Measure and monitor the impact of your services, your client experience, satisfaction and loyalty  
  • Improve your relationship with consumers by acting on feedback and creating a supportive and transparent culture of co design
Amanda Bowe, National Director Home Care Services at Mercy Health

Amanda Bowe

National Director Home Care Services
Mercy Health

2:30 pm - 3:00 pm Networking Afternoon Tea

3:00 pm - 3:30 pm Understanding Your Waste Footprint: Lessons Learnt and the Future Direction of Regis Aged Care’s Waste Journey

Regis launched their first Sustainability Program on World Environment Day in 2018. Since the launch of the program, Regis has invested in a number of programs and initiatives focusing on energy efficiency, with a focus on better understanding and tackling waste to landfill. Learn how to:

  • Explore the process of building sustainability through a waste program and key challenges, such as understanding the data and its authenticity and behavioural change to minimise waste to landfill
  • Get your waste journey started, with insight into the inception of Regis’ waste journey, implementation, demonstrated outcomes, key learnings and future directions 
  • Measure your recycling rate percentage by referring to monthly waste and recycling reports from your waste provider
Kaushik Sridhar, National Sustainability Manager at Regis Aged Care

Kaushik Sridhar

National Sustainability Manager
Regis Aged Care

3:30 pm - 4:00 pm Applying Innovative Activity Programs in Both Residential and Community Settings to Assist Residents Living with Dementia and their Carers

Fear often accompanies a diagnosis of dementia, especially for those diagnosed with mild cognitive decline and their families or carers. With an overview of their Brain Trainer, Healthy Brains and Dementia Live programs that aim to mentally stimulate residents in a fun and engaging way, learn how Blue Care is: 

  • Utilising new and innovative technology to create an invigorative and interactive experience for residents
  • Ensuring residents are engaged with their community and remain as active as possible, both mentally and physically
  • Involving carers and families to help increase understanding and minimise frustration

Shaye Brown

Acting Integrated Service Manager
Blue Care

Catherine Sherlock, Integrated Service Manager at Blue Care

Catherine Sherlock

Integrated Service Manager
Blue Care

4:00 pm - 4:00 pm Closing Remarks from the Chair and Conference Closed