25 - 26 March, 2020 |
International Convention Centre, Sydney

Aged Care Day Two: 28 March, 2019

8:00 am - 9:00 am Registration and Networking

9:10 am - 9:20 am Opening Remarks from the Chair

Ross Peden, CEO at Christadelphian Aged Care

Ross Peden

Christadelphian Aged Care

9:20 am - 9:50 am Leadership Development in the Residential Homes

Russell Sciberras, State General Manager at Japara

Russell Sciberras

State General Manager

9:50 am - 10:20 am Spotlight Interview: Building and Supporting the Workforce in Dementia Sector

To improve of quality of care, we need to raise the bar around dementia education. But this can only be achieved by having the right leadership to drive a culture which has as part of its focus ongoing coaching and mentoring of staff. Learn how the Centre for Dementia Learning at Dementia Australia is working with providers to be responsive to the needs of customers living with dementia by:

  • Getting the “people piece” right, which will in turn improve retention rates, reduce expenditure of recruitment and onboarding in a market where there is a
  • shrinking supply of good workers
  • Addressing issues around career pathways for the sector and create solid pathways for people to become dementia specialists 
  • Identifying passionate workers to act as role models, mentors and change champions for improved practice and increased capacity
Dr David Sykes, Director at Dementia Australia

Dr David Sykes

Dementia Australia

10:20 am - 10:50 am International Keynote Presentation: NZ Ministry of Health's Home Care Reform and Reframing Perspectives About the Aging Population

Learn how NZ Ministry of Health is:

  • Recognising the valuable contribution and opportunities of an aging population and balancing these considerations in reform to generate an illness to wellness environment to promote healthy living
  • Developing a new framework for home care community support as part of their reform
  • Integrating models of care with other health and social housing type services
  • Overcoming challenges around growing financial pressure and resource prioritisation
Jim Nicolson, Manager – Aged Care Reform at New Zealand Ministry of Health (New Zealand)

Jim Nicolson

Manager – Aged Care Reform
New Zealand Ministry of Health (New Zealand)

10:50 am - 11:20 am Networking Morning Tea

11:20 am - 11:50 am Differentiation: Customers Should Be At the Centre of Your Rebrand Strategy

Japara is conducting a review of their rebrand strategy to enhance the whole process of end to end customer engagement, which should start before they arrive and continue after they pass on. Learn why it’s important to:

  • Bring all stakeholders along the journey to give them a sense of ownership and contribution to the end to end customer experience and help you to identify different market needs and understand how to meet them
  • Keep the brand simple, consistent and understandable to all stakeholders because the brand should be a “lived” experience that engages staff and customers at every touch point
  • Keep an open mind when you undergo a rebrand, to be brave and self-critical, be ready for change and have the evidence to support your vision and approach
Wendy Waddell, Group Executive - Care & Commercial at Japara

Wendy Waddell

Group Executive - Care & Commercial

11:50 am - 12:20 pm Case Study: TBD

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 1:50 pm Infection Prevention and Control in Residential and Aged Care Settings – The Current State of Play in Australia

Professor Ramon Z Shaban, Clinical Chair Infection Prevention and Control at University of Sydney and Western Sydney Local Health District

Professor Ramon Z Shaban

Clinical Chair Infection Prevention and Control
University of Sydney and Western Sydney Local Health District

1:50 pm - 2:20 pm Elder Abuse in Light of the Royal Commission

Craig Gear, CEO at Older Persons Advocacy Network

Craig Gear

Older Persons Advocacy Network

2:20 pm - 2:50 pm Case Study: TBD

2:50 pm - 3:20 pm Networking Afternoon Tea

3:20 pm - 3:50 pm Operational Efficiency: Home Care Trial for Chronic Disease Management – Embracing a New Model of Care

Health Care Homes is a change in funding for patients with chronic disease. It allows for a lump sum monthly payment to enable and encourage a team approached model of Patient centred care. Kevin will discuss:

  • Whether it is funded correctly
  • The main issues preventing engagement and patient numbers intended by Government 
  • If it will improve patient outcomes
  • If the GPs and other members of the Primary care team will embrace these changes
  • What the future holds for home care and patients with chronic disease
Dr Kevin Bullen, Chief Medical Officer at Healius Ltd

Dr Kevin Bullen

Chief Medical Officer
Healius Ltd

3:50 pm - 4:20 pm Customer Experience: Using Home Care Packages to Give People the Best Quality of Living at this Stage of Life

BaptistCare looks beyond maintaining independence at home to actually achieving best quality of living for their customers. Through their Wellness Reablement program, home care packages are being creatively used for more than just domestic assistance and personal care to reengage and expand their customers’ world. Learn about:

  • What “wellness” means to an individual, what does a great life look like and how does BaptistCare work with allied health to achieve it? 
  • Key initiatives to leverage home care more creatively, including increased use of allied health, working with external partners to look at reablement of people
  • with dementia and reengaging customers through health and fitness
  • Challenges when it comes to reinventing home care
Sarah Newman, General Manager Home Services at BaptistCare

Sarah Newman

General Manager Home Services

4:20 pm - 4:30 pm Closing Remarks from the Chair and Conference Closed