25 - 26 March, 2020 |
International Convention Centre, Sydney

Digital Healthcare Day Two: 28 March, 2019

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

Hospitals are striving to transform their spaces and services to be less clinical and more customer-centric.
This panel is a mix of hospitality and tertiary education, giving you insight into how other industries are using digital to improve experiences, while sharing key lessons learnt that can be adapted to healthcare. Hear how:

  • Crown Group is integrating digital and mobile technology into their hotel rooms to create a customer facing experience mobile technology to give guests  access to information and services no matter where they are staying
  • Service NSW is finding ways to creatively use new and existing digital platforms to be more customer facing and customer focused in how they deliver services across the state
  • Western Sydney University is using insights to inform future customer experiences that will be enabled by technologies such as advanced data analytics and AI
Jennifer McNeill, Director Regional Service Centres at Service NSW

Jennifer McNeill

Director Regional Service Centres
Service NSW

Wayne Taranto, Director of Hotels & Suites at Crown Group

Wayne Taranto

Director of Hotels & Suites
Crown Group

Dale Cohen, Digital Transformation Strategist at Western Sydney University

Dale Cohen

Digital Transformation Strategist
Western Sydney University

9:50 am - 10:20 am Spotlight Interview: Don’t Underestimate the Professionalism of Cyber Crime: How to Protect You, Your Hospital and Your Patient

This interview will address the impending crisis of national cyber crime as we move forward in this highly interconnected environment and what you can do to protect yourself, your hospital and your patient:

  • Cyber crime threats with potential impacts on the health sector such as the RansomWare or credential harvesting 
  • Understanding cyber criminals, the way they operate and their aggression in using your patients data
  • International case studies to demonstrate the effects of cyber crime and lessons learnt
Det. Supt. Brad Marden, Coordinator Australian Cyber Security Centre at Australian Federal Police

Det. Supt. Brad Marden

Coordinator Australian Cyber Security Centre
Australian Federal Police

10:20 am - 10:50 am Rethinking Cybersecurity for Healthcare

Healthcare, like most other industries, is undergoing a transformation, ranging from improved processes derived from new technologies, enhanced quality of healthcare services, to better patient experience.  As the industry undergoes this transformation, there is tremendous pressure to maintain a robust security posture.  Despite increased industry efforts, the industry is experiencing attacks at an increasing rate. 
Forcepoint will discuss how by adopting a behaviour centric analytics driven approach to cybersecurity you can improve your security posture inside and outside the organisatonal boundaries.
This presentation will cover some key benefit from this approach:
  • Identifies abnormal behaviour of entities and humans
  • Dynamically and automatically applies appropriate security policies against persistent risky behaviours
  • Effective in fixed and fluid, closed and collaborative business models and structures
  • Mitigates insider threats (accidental or intentional)
  • Mitigates data exfiltration from a breach

Alvin Rodrigues

Senior Director Information Security
Forcepoint sc Pty Ltd

10:50 am - 11:20 am Networking Morning Tea

11:20 am - 11:50 am Big Data: ‘Useful Data’ or ‘Data Use’: Moving from Information to Artificial Intelligence to Machine Learning, to Change Staff Experiences and Empower Patients

The Sydney Children's Hospital Network's (SCHN) “Memory” strategy uses multiple information sources to improve the healthcare experience and care models for families and Staff. Learn how SCHN:

  • Empowers families and patients to self-manage their care through the My Health Memory App
  • Establishes commonalities between patient types and new characteristics about patient cohorts using EMR big data
  • Partners with universities to create shared work streams
  • Building understood parameters for data sharing in APIs, educating families on their rights and observing how an opt out consent model might be adapted in Australia
  • Restructuring business and staff models to support a flexible future state
Cheryl McCullagh, Director of Clinical Integration at Sydney Children's Hospital Network

Cheryl McCullagh

Director of Clinical Integration
Sydney Children's Hospital Network

11:50 am - 12:20 pm Optimisation: NSW’s Integrated Care Strategy Achieves Greater Interoperability between Systems and Data

NSW’s 6 year $180 million strategy is one of the first programs in Australia to demonstrate patient outcomes through integrated care. Learn how they:

  • Select technology for patient identification, monitoring and evaluation and improved outcomes
  • Use data, evidence of care pathways and locally-led models of care to draw value and demonstrate benefits of the program 
  • Leverage eHealth, digital support and executive buy in for program success
Raymond Messom, Executive Director – Systems Information and Analytics at NSW Ministry of Health

Raymond Messom

Executive Director – Systems Information and Analytics
NSW Ministry of Health

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 1:50 pm People: eHealth NSW’s Rural eMed Program – A Clinically-Led Approach to Change Management

Six rural health districts in NSW are collectively implementing eMeds; the largest implementation internationally. They are successfully managing change with a clinical focused approach. Learn how their collective state approach:

  • Enabled a clinically-focused approach to change management for enhanced usability for end users
  • Standardised the build and workflows across the six rural health districts to reflect best practices 
  • Shared resources
  • Generated an appreciation for the distinction between clinical engagement and clinical involvement 
  • Fostered greater collaboration between executives and medical leads to deliver a common vision across the six Rural LHDs
Dr Grant Rogers, Rural eMeds Chief Medical Officer/Clinical Lead, Rural eHealth Program at eHealth NSW

Dr Grant Rogers

Rural eMeds Chief Medical Officer/Clinical Lead, Rural eHealth Program
eHealth NSW

1:50 pm - 2:20 pm Clinician Appearance: How Clinicians Can Be At the Centre of Positive Healthcare Change

In the context of a busy and growing regional facility, it is not always easy to gain and maintain clinician engagement and involvement in digital transformation. We will discuss the challenges and benefits of engaging clinicians early and always.
Kate Renzenbrink, Chief Nursing Midwifery Information Officer at Bendigo Health

Kate Renzenbrink

Chief Nursing Midwifery Information Officer
Bendigo Health

2:20 pm - 2:50 pm Optimisation: The One Patient One Chart Strategy – How to Manage the Data and Your People to Ensure Business Continuity

Western Sydney LHD is the first health service globally to adopt a new approach to patient centricity whereby patients remain on one prescribing system through their entire hospital journey. Learn how to replicate the one patient one chart strategy in your health service to significantly reduce:

  • Roll-out timeframes and facility wide disruption
  • Reduce consequential risks to patient safety to maintain business as usual
  • The necessity for hybrid medical records
Ian Dunlop, eMEDs Change Manager at Western Sydney Local Health District

Ian Dunlop

eMEDs Change Manager
Western Sydney Local Health District

2:50 pm - 3:20 pm Networking Afternoon Tea

3:20 pm - 3:50 pm Consumer Perspective: How to Effectively Co-Design with Consumers to Achieve Patient-Centred Care

Co design with consumers will substantially improve the functionality and usability of technology and EMR. Learn how to: 

  • Ensure your interface with end users contributes value and meaning to their healthcare management, with insight into how customers collaborate with the ADHA to get the outcomes
  • Better engage customers to leverage more opportunities from co design and core principles from a health consumer’s point of view
  • Build respectable working relationships with consumers by treating each other as equals 
  • Counter challenges in co design, with all these learnings applicable to any digital health circumstance
Harry Iles-Mann, Patient/Consumer Advocate and Consumer Reference Lead at Australian Digital Health Agency

Harry Iles-Mann

Patient/Consumer Advocate and Consumer Reference Lead
Australian Digital Health Agency

3:50 pm - 4:20 pm Optimisation: Benchmarking Against Your Peers to Improve Planning, Processes and Patient Safety

In NSW, LHDs are coming together to compare administrative and clinical data and learn from each other. Learn about the benefits and challenges of friendly competition to:

  • Identify common data quality issues
  • Work together to identify the causes
  • Find out what peers have done to rectify the issues
  • Share knowledge and facilitate process improvements
Joanne Chicco, Manager Data Quality at NSW Ministry of Health

Joanne Chicco

Manager Data Quality
NSW Ministry of Health

4:20 pm - 4:50 pm Optimisation: Telehealth in Practice - The Vision for Normality

 Telehealth and technology go hand in hand as a part of health care delivery. We can agree that it’s not the technology holding us back from reaching “business as usual”, so why are we at a state where telehealth is not seamless?
Incorporating telehealth into the patient journey is not as hard as you think!
From first response, emergency, inpatient, outpatient and back into the community, we will explore real patient journeys for benefit realisation and how to use what you have to integrate telehealth into your day to day practice.

You'll also learn how Tele-stroke in NSW used simple solutions with existing infrastructure and passionate clinicians without the big price tag.

Kate Jackson

Stroke Network Manager
NSW Agency for Clinical Innovation

4:50 pm - 5:20 pm Closing Remarks from the Chair and Conference Closed