17 - 18 March, 2021 |
International Convention Centre, Sydney
Cathy Jones, National Manager Quality & Compliance at Healthscope Operations Pty Ltd

Cathy Jones


National Manager Quality & Compliance
Healthscope Operations Pty Ltd

Check out the incredible speaker line-up to see who will be joining Cathy.

Download The Latest Agenda

Patient Experience Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020


12:00 PM Lessons Learned in Healthscope’s Early Adoption of a Real-Time Dashboard to Drive Quality Improvement at the Ward Level

In January 2018, Healthscope implemented the Australian Hospital Patient Experience Question Set (AHPEQS) survey tool across their 43 hospitals nationwide. The program has been hugely successful and they received over 107,000 completed responses from patients to date. Hear lessons learned in the early adoption of the AHPEQS at the ward level to drive continuous improvement in patient experience, including how to:

  • Prepare for a national roll out through staff and patient consultation and by conducting a roadshow of education workshops at each hospital
  • Customise interactive dashboards to allow nurse managers to view real-time quantitative and qualitative feedback from patients and make proactive changes to improve patient experience
  • Ensure clear and open communication at all levels from the ground up to the Executive and Board to ensure the successful roll out of AHPEQS across your network

2:00 PM INTERACTIVE SESSION: Panel Discussion: Improving Clinical Decision Making by Ensuring the Objectivity and Validity of Patient Data

Data has the potential to provide improved clinical decision making and a superior patient experiences. However, while data seems to promise objectivity, the pursuant analysis is typically replete with subjective interpretation. This panel will discuss the fundamentals of ensuring the validity and objectivity of patient experience data and analysis.

Learn how to:
  • Choose sources of data for objectivity – including Patient Reported Outcome Measures (PROMS) and Patient Reported Experience Measures (PREMS) – and how you can build on PROMS and PREMS to contribute valuable and high quality data to clinicians
  • Be objective towards the data we already have while recognising bias in data
  • Justify adequate funding for specific data sources by eliminating the subjectivity in what sources of data are good sources of data
  • Engage patients to define relevant meaningful data and metrics from the patient’s perspective
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