Dr Thomas Loveday

Director of Human-Centred Design
eHealth NSW

Check out the incredible speaker line-up to see who will be joining Thomas.

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Digital Healthcare Day Two: Thursday, 18 March 2021

Thursday, March 26th, 2020

12:00 PM Embedding Human Centred Design in eHealth NSW

Human Centred Design is an iterative approach to engaging end-users in the development of solutions to enhance usability. Accordingly, eHealth NSW is investing in Human-Centred Design as a means to ensure that delivered software solutions are easy to use, useful and used by doctors, nurses, allied health and patients in NSW. This presentation will discuss how eHealth NSW is implementing Human-Centred Design practices in projects with varying levels of scope, impact and complexity. Learn about:

Key Human Centred Design activities like field observations, user personas and journey narratives, and user testing of proposed designs
Examples of how Human Centred Design has been used to improve the usability of health IT solutions
How eHealth is embedding Human-Centred Design practices in projects by aligning HCD activities in agile project management and establishing new design governance processes