17 - 18 March, 2021 |
International Convention Centre, Sydney
Harry Iles-Mann, Patient/Consumer Advocate and Consumer Reference Lead at Australian Digital Health Agency

Harry Iles-Mann


Patient/Consumer Advocate and Consumer Reference Lead
Australian Digital Health Agency

Check out the incredible speaker line-up to see who will be joining Harry.

Download The Latest Agenda

Patient Experience Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020


2:00 PM INTERACTIVE SESSION: Panel Discussion: Improving Clinical Decision Making by Ensuring the Objectivity and Validity of Patient Data

Data has the potential to provide improved clinical decision making and a superior patient experiences. However, while data seems to promise objectivity, the pursuant analysis is typically replete with subjective interpretation. This panel will discuss the fundamentals of ensuring the validity and objectivity of patient experience data and analysis.

Learn how to:
  • Choose sources of data for objectivity – including Patient Reported Outcome Measures (PROMS) and Patient Reported Experience Measures (PREMS) – and how you can build on PROMS and PREMS to contribute valuable and high quality data to clinicians
  • Be objective towards the data we already have while recognising bias in data
  • Justify adequate funding for specific data sources by eliminating the subjectivity in what sources of data are good sources of data
  • Engage patients to define relevant meaningful data and metrics from the patient’s perspective
Facilitator:

Patient Experience Day Two: Thursday, 1 October 2020

Thursday, March 26th, 2020


12:00 PM Consumer Advocate Spotlight: How to Engage in Meaningful Relationships with Health Consumers in Co-Design to Ensure Quality Outcomes and Experiences

Co design with consumers will substantially improve the functionality and usability of technology and EMR.

Learn how to better engage consumers to:
  • Ensure your interface with end users contributes value and meaning to their healthcare management, with insight into how customers collaborate with the ADHA to get the outcomes
  • Leverage more opportunities from co-design and core principles from a health consumer’s point of view
  • Build respectable working relationships with consumers by treating each other as equals
  • Counter challenges in co-design, with all these learnings applicable to any digital health circumstance