17 - 18 March, 2021 |
International Convention Centre, Sydney
International Convention Centre, Sydney

Jenna Leo
Chief Executive Officer
Home Care Heroes
Check out the incredible speaker line-up to see who will be joining Jenna.
Download The Latest AgendaAged Care Day Two: Thursday, 18 March 2021
Thursday, March 26th, 2020
10:00 AM The Power of Mentorship: How the Hero Academy is Creating a More Skillful and Diverse Workforce through Companionship
Home Care Heroes created an online educational program via an app called “Hero Academy”. It is designed to achieve consistent and person-centred care and address the ongoing challenge of attracting and retaining talent by advocating for the aged care industry through companionship, attracting the next generation of workers and giving their “heroes” the opportunity to mentor. Learn how to:
Utilise app technology to gather timely and relevant data to better understand customer needs, track what works and what doesn’t, feed the data back to mentors to help them adapt their mentorship programs, and improve usability of the app
Create a culture with companionship at its core, resulting in more satisfied workers with richer skill sets
Overcome challenges around consistent mentorship, matching mentors with mentees based on their experiences, personal goals and character, and educating mentees to effectively use the channel