Jenna Leo

Home Care Heroes created an online educational program via an app called “Hero Academy”. It is designed to achieve consistent and person-centred care and address the ongoing challenge of attracting and retaining talent by advocating for the aged care industry through companionship, attracting the next generation of workers and giving their “heroes” the opportunity to mentor. Learn how to:

— Utilise app technology to gather timely and relevant data to better understand customer needs, track what works and what doesn’t, feed the data back to mentors to help them adapt their mentorship programs, and improve usability of the app

— Create a culture with companionship at its core, resulting in more satisfied workers with richer skill sets

— Overcome challenges around consistent mentorship, matching mentors with mentees based on their experiences, personal goals and character, and educating mentees to effectively use the channel