Patient Experience Day One: Wednesday, 30 September 2020
Wednesday, March 25th, 2020
10:30 AM Keynote Presentation: The Power of Relational Capability: Partnering with Patients, Carers and Staff to Continuously Improve Quality and Safety as an Organisation
Safety as an Organisation The Clinical Excellence Commission (CEC) is committed to providing leadership in quality and safety to improve healthcare for patients in NSW. A strategic priority for the CEC is to establish trusted and respectful relationships with patients, carers, families and staff that enables people to feel safe and amplifies their voice for improved quality and patient safety across NSW.
- CECs approach to relational capability building, including the skills required for making and maintaining long-term relationships
- How to create the conditions that foster trust and safety that enables relational skills to be practiced in a range of contexts and interactions
- The relationship between the reliability and safety of healthcare, person-centred care and relational capabilities