17 - 18 March, 2021 |
International Convention Centre, Sydney
Karen Patterson, Director of Capability and Culture at Clinical Excellence Commission

Karen Patterson


Director of Capability and Culture
Clinical Excellence Commission

Check out the incredible speaker line-up to see who will be joining Karen.

Download The Latest Agenda

Patient Experience Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020


10:30 AM Keynote Presentation: The Power of Relational Capability: Partnering with Patients, Carers and Staff to Continuously Improve Quality and Safety as an Organisation

Safety as an Organisation The Clinical Excellence Commission (CEC) is committed to providing leadership in quality and safety to improve healthcare for patients in NSW. A strategic priority for the CEC is to establish trusted and respectful relationships with patients, carers, families and staff that enables people to feel safe and amplifies their voice for improved quality and patient safety across NSW.

Learn about:
  • CECs approach to relational capability building, including the skills required for making and maintaining long-term relationships
  • How to create the conditions that foster trust and safety that enables relational skills to be practiced in a range of contexts and interactions
  • The relationship between the reliability and safety of healthcare, person-centred care and relational capabilities