30 September - 01 October, 2020 |
International Convention Centre, Sydney
Matthew Richter, Chief Executive Officer at Aged Care Guild

Matthew Richter


Chief Executive Officer
Aged Care Guild

Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda

Aged Care Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020


12:00 PM Interstate Panel Discussion: What will the Final Report of the Aged Care Royal Commission Mean for Australia?

With the final report set to be released in November 2020, it’s time to reflect on what recommendations you can expect to come out of the Royal Commission, including:​

  • Implications for funding
  • Development of sustainable, skilled workforce
  • Management of safety and quality
  • Collaboration across non-government, Commonwealth and state health sectors
  • Clarified expectations for the future of aged care

Aged Care Day Two: Thursday, 1 October 2020

Thursday, March 26th, 2020


1:30 PM How Aged Care Guild is Using Real Time Data Technology to Measure and Improve Customer Experience

Aged Care Guild is partnering with Carepage to develop a tool that could become an industry benchmark for measuring and collating customer feedback. It is designed to help providers adapt to change, predict future trends and better understand the customer. Learn how to:

  • Use benchmarking to improve transparency and accessibility by presenting meaningful data in a more digestible form that will help customers make informed decisions about their care
  • Collaborate with industry partners to build relevant tools and leverage the relationship to better negotiate the design and outcomes for more efficient and streamlined results
  • Overcome challenges around external partnerships, such as building a sustainable design and relationship, data analysis, system interoperability and attracting and maintaining the right talent