Patient Experience Day One: Wednesday, 30 September 2020
Wednesday, March 25th, 2020
3:30 PM Using Feedback from Observational Studies in Clinical Inpatient Units to Improve Delivery of Care at Central Coast Local Health District
Responding to the voice of our patients is vital to providing high quality healthcare. Therefore, when Central Coast Local Health District (CCLHD) received feedback from their patients that staff were spending more time on systems and process rather than at the bedside, they took action.
Hear how CCLHD used observational studies to:
- Examine the impact of systems and processes on patient experiences, such as task management systems (e.g. CARPS and Junior Medical Officer (JMO), Census Task List) and handover of patient information processes
- Explore threats for the delivery of high quality and safe patient care, such as duplication of documentation and inefficient medication dispensing
- Ensure safe care delivery in the hospital at night through strategic workforce planning