17 - 18 March, 2021 |
International Convention Centre, Sydney

Nerida Bell


Principal Project Officer - Patient Experience
NSW Health

Check out the incredible speaker line-up to see who will be joining Nerida.

Download The Latest Agenda

Patient Experience Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020


3:00 PM NSW Health’s Multi-Pronged Approach to Improving Patient, Carer and Staff Experiences

As Albert Einstein, famously quoted: “The definition of insanity is to keep doing the same thing and expect different results”. Yet, this is what we tend to do. This session will outline an evolutionary and multi-pronged approach to improving the patient, carer and staff experience over as little as three months.

Learn about:
  • Why NSW Health chose to adopt a multipronged approach over a concentrated period of time
  • Co-designing innovative solutions with patients to deploy and expose attendees from the get-go, with immersive education and coaching during the roll out
  • The impact of education, which has been visceral and immediate and drove an overwhelming desire among staff to drive the roll out