Patient Experience Day One: Wednesday, 30 September 2020
Wednesday, March 25th, 2020
As Albert Einstein, famously quoted: “The definition of insanity is to keep doing the same thing and expect different results”. Yet, this is what we tend to do. This session will outline an evolutionary and multi-pronged approach to improving the patient, carer and staff experience over as little as three months.
- Why NSW Health chose to adopt a multipronged approach over a concentrated period of time
- Co-designing innovative solutions with patients to deploy and expose attendees from the get-go, with immersive education and coaching during the roll out
- The impact of education, which has been visceral and immediate and drove an overwhelming desire among staff to drive the roll out