17 - 18 March, 2021 |
International Convention Centre, Sydney

Shelly Fletcher


Person Centred Design Manager - Health Transformation Unit
integratedliving Australia

Check out the incredible speaker line-up to see who will be joining Shelly.

Download The Latest Agenda

Aged Care Day One: Wednesday, 30 September 2020

Wednesday, March 25th, 2020


11:30 AM Campfire Session: In Home Care and Community Living: How to Bring the Best Out of Both Worlds into Your Facilities and Service Design to Truly Achieve Customer-Centric Care

In 2019, the Australian Healthcare Week Great Debate addressed the ongoing contention between home care and purpose built community living and which better serves our most vulnerable. In the end, there was a general consensus that both are essential as part of the healthy aging continuum.

Following on from this, it’s time to set aside our differences and realise that both have a place and neither is sufficient to provide the range of options that the community needs to support living in the home.

After this campfire, you’ll come away with a new perspective that moves away from the hierarchical “us and them” mentality. Take this opportunity to connect with your peers over some hot chocolate and marshmallows! Learn how to:

  • Create an environment where it’s not “us and them” to really exercise choice and bring the best of both worlds into your facilities and service design 
  • Recognise the value of residential and home care services by actively collaborating with your peers to support people to live well regardless of their accommodation
  • Balance the burden of exercising your duty of care in a person-centred way while supporting consumer choice to achieve better health and wellbeing