17 - 18 March, 2021 |
International Convention Centre, Sydney
Vanessa Allen, Nurse Manager Patient Flow at HealthShare Patient Transport Service NSW

Vanessa Allen


Nurse Manager Patient Flow
HealthShare Patient Transport Service NSW

Check out the incredible speaker line-up to see who will be joining Vanessa.

Download The Latest Agenda

Patient Experience Day Two: Thursday, 1 October 2020

Thursday, March 26th, 2020


1:00 PM Project case study: How Healthcare NSW Patient Transport Service (PTS) reduced onscene non-emergency transport cancellations by 54%

In 2018, HealthShare NSW Patient Transport Service (PTS) collaborated with the NSW Ministry of Health and Patient Flow Collaborative Group to improve the quality and efficiency of non-emergency transport for NSW patients. The project saw a reduction of up to a 54% of on-scene cancellations, a 7-minute reduction in turnaround time at the Westmead and St George hospitals, and continues to be rolled out across NSW Local Health Districts with a 20% reduction in on-scene cancellations over the three month period.

Learn how they:
  • Created a tool kit for staff to ensure appropriate and accurate information is entered when making a booking request via Patient Flow Portal; a NSW Ministry of Health tool
  • Developed a consistent approach and set expectations among staff and patients to ensure enhanced knowledge of system workings and reduce anxiety and frustration
  • Improved transparency with the development of reporting tools that allow staff to visually see trends for on scene cancellations; this enables them to proactively address issues affecting patient transport and flow in the moment