Vanessa Allen, Nurse Manager Patient Flow at HealthShare Patient Transport Service NSW

Vanessa Allen


Nurse Manager Patient Flow
HealthShare Patient Transport Service NSW

Check out the incredible speaker line-up to see who will be joining Vanessa.

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Patient Experience Day Two: Thursday, 1 October 2020

Thursday, March 26th, 2020


1:00 PM Project case study: How Healthcare NSW Patient Transport Service (PTS) reduced onscene non-emergency transport cancellations by 54%

In 2018, HealthShare NSW Patient Transport Service (PTS) collaborated with the NSW Ministry of Health and Patient Flow Collaborative Group to improve the quality and efficiency of non-emergency transport for NSW patients. The project saw a reduction of up to a 54% of on-scene cancellations, a 7-minute reduction in turnaround time at the Westmead and St George hospitals, and continues to be rolled out across NSW Local Health Districts with a 20% reduction in on-scene cancellations over the three month period.

Learn how they:
  • Created a tool kit for staff to ensure appropriate and accurate information is entered when making a booking request via Patient Flow Portal; a NSW Ministry of Health tool
  • Developed a consistent approach and set expectations among staff and patients to ensure enhanced knowledge of system workings and reduce anxiety and frustration
  • Improved transparency with the development of reporting tools that allow staff to visually see trends for on scene cancellations; this enables them to proactively address issues affecting patient transport and flow in the moment