28 - 29 January, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Nahla Salem, Head of Service Quality Improvement at Banque Audi, Egypt

Nahla Salem

Head of Service Quality Improvement
Banque Audi, Egypt

Check out the incredible speaker line-up to see who will be joining Nahla.

Download The Latest Agenda

Conference Day One: Financial Inclusion, Digital Transformation & Payments Day: Monday, 28 January 2019

Monday, January 28th, 2019

3:00 PM Driving CX journey using lean approach -grounding digital transformation

  • The principle of lean banking: Applying lean principles in banking to improve customer experience
  • Lean versus customer experience management
  • Hard talk: Is the approach right for your bank?

4:00 PM PANEL DISCUSSION: The bank of the future: What will the bank of 2030 look like?

  • How will technology and innovation shape the future of the bank
  • How will expectations of the millennials and gen Z transform banks
  • What can banks learn from key innovators like Uber, Amazon and Apple