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28 - 29 January, 2019
The Nile Ritz-Carlton, Cairo, Egypt
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Nahla Salem, Head of Service Quality Improvement at Banque Audi, Egypt

Nahla Salem


Head of Service Quality Improvement
Banque Audi, Egypt

Identifies business process improvements driving cost saving, revenue enhancement and customer experience improvement

Check out the incredible speaker line-up to see who will be joining Nahla.

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Conference Day One: Financial Inclusion, Digital Transformation & Payments Day: Monday, 28 January 2019

Monday, January 28th, 2019

3:00 PM Driving CX journey using lean approach -grounding digital transformation

  • The principle of lean banking: Applying lean principles in banking to improve customer experience
  • Lean versus customer experience management
  • Hard talk: Is the approach right for your bank?

4:00 PM PANEL DISCUSSION: The bank of the future: What will the bank of 2030 look like?

  • How will technology and innovation shape the future of the bank
  • How will expectations of the millennials and gen Z transform banks
  • What can banks learn from key innovators like Uber, Amazon and Apple

Panellists: