Conference Day One: Financial Inclusion, Digital Transformation & Payments Day: Monday, 28 January 2019
Monday, January 28th, 2019
- The principle of lean banking: Applying lean principles in banking to improve customer experience
- Lean versus customer experience management
- Hard talk: Is the approach right for your bank?
- How will technology and innovation shape the future of the bank
- How will expectations of the millennials and gen Z transform banks
- What can banks learn from key innovators like Uber, Amazon and Apple