21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore

Izzidin Abusalameh


Chief Operating Officer
United Arab Bank

Conference Day One - 22 January Tuesday

Tuesday, January 22nd, 2019


11:10 AM Achieving Efficiencies & Growth in Branches for Improved Customer Experience

  • Structural changes to alignment of branch function for improved service delivery
  • Delivering superior customer experience levels at branches through cultural transformation
  • New metrics to effectively assess, measure and benchmark branch performance through real time business activity monitoring
  • Using Journey Maps to create delightful customer interactions at branches

Conference Day Two - 23 January Wednesday

Wednesday, January 23rd, 2019


9:10 AM PANEL: Integrating Offline and Online Platforms for a Seamless Banking Experience

  • Using data strategically to address diverse customer needs and to invest in the right channels for coherent banking experiences
  • Determining unique customer touch points to attract new and existing users across omnichannels
  • Creating synergies between offline and online channels to develop unified customer journeys

Check out the incredible speaker line-up to see who will be joining Izzidin.

Download The Latest Agenda