21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore
Grand Copthorne Waterfront Hotel, Singapore
Izzidin Abusalameh
Chief Operating Officer
United Arab Bank
Check out the incredible speaker line-up to see who will be joining Izzidin.
Download The Latest AgendaConference Day One - 22 January Tuesday
Tuesday, January 22nd, 2019
11:10 AM Achieving Efficiencies & Growth in Branches for Improved Customer Experience
- Structural changes to alignment of branch function for improved service delivery
- Delivering superior customer experience levels at branches through cultural transformation
- New metrics to effectively assess, measure and benchmark branch performance through real time business activity monitoring
- Using Journey Maps to create delightful customer interactions at branches
Conference Day Two - 23 January Wednesday
Wednesday, January 23rd, 2019
9:10 AM PANEL: Integrating Offline and Online Platforms for a Seamless Banking Experience
- Using data strategically to address diverse customer needs and to invest in the right channels for coherent banking experiences
- Determining unique customer touch points to attract new and existing users across omnichannels
- Creating synergies between offline and online channels to develop unified customer journeys