21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore
Katherine Wolfe, Head of Business Transformation at NAB

Katherine Wolfe

Head of Business Transformation

Check out the incredible speaker line-up to see who will be joining Katherine.

Download The Latest Agenda

Conference Day Two - 23 January Wednesday

Wednesday, January 23rd, 2019

2:45 PM Transforming Branch Experience with Human-Centered Designs

  • Ensuring the customer is the focal point of all interactions and services
  • Applying design-thinking principles to reimagine the branch experience
  • Striking a balance between design, efficiency and customer-centric