21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore
Grand Copthorne Waterfront Hotel, Singapore
Patsy Wang
Vice President, Business Transformation, Group Consumer Financial Services
OCBC
Check out the incredible speaker line-up to see who will be joining Patsy.
Download The Latest AgendaConference Day One - 22 January Tuesday
Tuesday, January 22nd, 2019
11:40 AM Building the Branch of the Future
- Redefining the role of branch in the new omnichannel customer journey
- Spearheading branch digitalisation for customer and operational excellence
- Effective digital leadership and upskilling to ensure branch transformation success
Conference Day Two - 23 January Wednesday
Wednesday, January 23rd, 2019
3:45 PM PANEL: Optimising Branch Network Strategy in the Digital Age
- Deciding on the intent and purpose of branch network and how it fits within the organisational roadmap
- Designing differentiated services and experiences in relation to market and customer segments
- Assessing the impacts of a ‘phygital’ world and how it influences branch planning