Paul Hyink

Vice President of Global Quality (CQO)
Whirlpool Corporation

Paul Hyink is responsible for end to end quality at Whirlpool across all brands, regions and products to ensure the best possible consumer experience. He defines the quality vision, strategy and processes/tools to execute for results. This includes accountability to drive more proactive new product quality with standardized tools and metrics, as well as working lock-step with the regional teams improve existing product quality for both trade customers and consumers.

Paul joined Whirlpool in 2010 as Director of North America Supplier Quality and then spent 4 years as the Senior Director of North America Quality before taking overall Global Quality responsibility in 2016. Prior to Whirlpool, Paul was at Motorola for 10 years leading teams in Manufacturing, Procurement and Quality.

Paul received a master's degree in business administration from the Booth School of Business at the University of Chicago, and also holds a bachelor's degree in Mechanical Engineering from the University of Illinois.

Day 2: Monday August 5th, 2019

Monday, August 5th, 2019

9:30 AM Optimizing the Consumer Experience Through Analytics

We live in a world where data is generated all around us. At Whirlpool, we collect massive amounts of data on consumer feedback and product performance. Leveraging this data to drive insights and actions on how to improve the overall consumer experience is a top priority. Learn how consumer and product data initiatives at Whirlpool that focus on predicting and preventing quality issues improve the consumer experience and deliver value to the company’s bottom line.