Raj is Corporate Vice President (Senior Director) leading New York Life's multi-domain multi-function data strategy, data privacy, data governance, business analytics, enterprise and data architecture, machine-learning initiatives, and self-service solutions to support next generation products, digital marketing, digital health, underwriting and agency programs. Recipient of President Award for designing, leading and delivering on enterprise-wide data management program that will improve customer and agency experience. He is a data executive with more than 13 years of experience designing and executing vision for enterprise-wide data management and analytics capability. This includes building while driving adoption of enterprise data models and standard by key stakeholders and business processes. He is adept at building data quality and master-data-management capabilities along with educating C-level executives on digital transformations, decommissioning legacy systems and cloud strategies.
Bringing data and analytics into the decision making discussion is vital. Education is necessary in order to build a common language where there is competence in analysis from customer service to sales to marketing. As painful as it may be to say sometimes the emerging technologies are still just buzzwords outside of the data and analytics office. While there is a definite acceptance to the concept of a data driven culture, being able to clearly demonstrate the ROI of specific projects and initiatives remains both important and tricky at the same time.
In this session:
•Ensuring data literacy throughout the organization
•Requisitioning with a demonstrated return on investment
•Showing cost savings through implementation
•Increasing employee productivity and efficiency