Shivani Bhatia Transformation Executive Systems supporting operations | Next Generation
Shared Services. Shivani serves as the Vice President of Global Shared Services at Berlitz.
Overseeing Order to Cash, Procure to Pay, Payroll, Real Estate, Franchise support and all
supporting systems, the department seeks to modernize its operations with the goal of
becoming “World Class”. Prior to joining Berlitz, Shivani ran the Business Systems
Transformation (BST) Program at McGraw-Hill. As the business continued to evolve, the BST
program sought to transform the Lead-to-Cash function by simplifying manual processes,
integrating systems, and enhancing the customer experience. The program transformed the
way MHE tracked opportunities, quotes, price products, place orders and record/report their
revenue. Prior to BST, she led the Global Procure to Pay team. The primary goal was to make
the department cost-neutral or “free” to the business by maximizing rebates and discounts as
well as simplifying or automating day-to-day processes – without reducing onshore headcount.
Prior to joining McGraw-Hill in 2013, she worked in various consulting, technology, audit and
business process re-engineering roles across a variety of industries and with a particular focus
on technology-enabled process improvements. She holds a BSBA in Management Information
Systems from The Ohio State University and a black belt in Lean Six Sigma.