With 77% of Australian’s feeling comfortable with the concept of chatbots to address their enquiries, it is anticipated that over 85% of all customer interactions will be handled without human contact. This is expected to increase due to the uprise of COVID-19, which enforces isolation practices that remove human interaction all together.
COVID-19 presents many challenges to organisations around the world, however a major challenges is the lack of human interaction they can provide to customers in a time where information demand is higher. This requires organisations to invest in their chatbot capabilities in order to combat increased information demand and lack of human interaction, as well as ensure their existing technology can accommodate for such an increase in usage and data.
Join us for ANZ’s first Digital Chatbots & Virtual Agents in the Age of COVID-19 Event, specifically dedicated to sharing and engaging, cross industry, about how the Australian organisations are leveraging Chatbot and Virtual Agent technology to combat loss of human interaction, and the increased demand of information.