Chatbots Summit 2019
ANZ Region’s Only Conference Dedicated to Chatbot Design and Development.
Chatbots 2019 is your toolkit to effectively develop, deploy and scale chatbot capability to improve CX, sales and staff efficiency.
According to reports, only 20% of internet users have incorporated Chatbots in their day-to-day lives but this is estimated to increase to 93% by 2021. As our customers want instant gratifications, faster solutions and better answers, more and more organisations are using this new application across many channels and beyond customer queries. Companies that take can take their bot capability and position their bot strategy to meet customer expectations will differentiate themselves as CX competitors. If Chatbots is on your roadmap then this summit is for you. Whether you have already embarked on your bot journey or not, this year’s summit will move your conversations beyond the nice to have, bolt on tool to ones that will drive the true commercial and CX values bots have promised.
Whats new in 2019? This year, Chatbots 2019 is the only event to have:
- Answers to Your Biggest Problems
Do you know how to prioritize investments from AI powered bots, sentimental analysis, NLP and different channels in your roadmap?
4 NEW WORKSHOPS
Transform or begin your bot strategy and vision. From building an effective bot proposition to designing and deploying a bot that will align with your brand’s identity
2 NEW PANEL DISCUSSIONS
Understand How Bot Metrics Differ by Industry Harness the opportunity for better consumer analytics and insights from AI powered bots by optimizing data management and strategy
15+ CASE STUDY FOUSED KEY NOTE SESSIONS
Discover Tangible Case Studies and Lessons Learnt- that will move conversations towards the real commercial and CX values Chatbots have promised! to discuss some of the most pressing issues and major challenges in this space.
Conversational Interaction Designer
Ford Motor Company USA
Head of Customer Care Management
AXA Hong Kong
Chief Technology Officer
Digital Transformation Agency
Head of Technology
Head Of Digital Engagement
Head of Customer Contact
Head of Service Transformation Member Experience
Reasons to Attend
A 100% Case Study based agenda for you to benchmark where your organisation is at
Interactive sessions such as speed networking, panels, champagne round tables and interactive discussion groups to increase peer to peer engagement and facilitate collaboration
Two fantastic workshops on developing and deploying bots and how to scale up and continuously improve them
A end user created program that has been developed specifically for those organisations deploying Chatbots within Australia