Conference Day Two: Wednesday, 14th August 2019
Wednesday, August 14th, 2019
1:20 PM SOLUTIONS CLINIC: Choosing the Right Platform and Partnership: Developing a Flourishing Tech Relationship with Vendors and Stakeholders to Ensure The Success of Your Bots
3:20 PM PANEL DISCUSSION: Building Your Roadmap Using AI and Data to Optimize Management Strategies and Improve Bot Effectiveness
Conventional human services come with their own set of limitations; one being the analysis of big data. The introduction of Chatbots is now being incorporated to provide accurate customer data, automate data analysis and collection to provide in-depth customer insights. Join this panel discussion with 4 industry experts on their journey to discuss how you can better your data collection with bots to improve the customer experience and reduce costs.
- Improving bot effectiveness means taking action to set and manage expectations
- What is sentimental analysis and how does it apply to bots?
- Performing accurate analysis of a large amount of data to measure the effectiveness of each message, the expectations and suggesting optimization in clean graphical interface
- How to improve analysis on unstructured data across digital channels