13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
David Grilli, Product Owner-Chatbot at AGL Energy

David Grilli

Product Owner-Chatbot
AGL Energy

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Conference Day One: Tuesday, 13th August 2019

Tuesday, August 13th, 2019

12:10 PM We Built a Chatbot and Survived and the Chatbot Did Too: A Behind the Scenes Look at Lessons Learnt and Pitfalls To Avoid When Building and Growing Chatbots

With approximately 3.6 million customer accounts; in 2017 AGL launched a customer facing Chatbot as a part of their customer experience transformation journey. Join David to explore what it took to build a personalised, integrated and scaled bot. Take a behind the scenes look at how and why processes could have been executed differently.

  • What do you need to know before you build a Chatbot?
  • What you should consider when you’re ready to launch a your Chatbot?
  • How to help your Chatbot understand your customers?
  • How to help your Chatbot help your customers and provide and personalised service along the way?