13 - 14 August, 2019 | PARKROYAL Darling Harbour, Sydney, NSW
David Grilli
Product Owner-Chatbot
AGL Energy
Check out the incredible speaker line-up to see who will be joining David.
Download The Latest AgendaConference Day One: Tuesday, 13th August 2019
Tuesday, August 13th, 2019
12:10 PM We Built a Chatbot and Survived and the Chatbot Did Too: A Behind the Scenes Look at Lessons Learnt and Pitfalls To Avoid When Building and Growing Chatbots
With approximately 3.6 million customer accounts; in 2017 AGL launched a customer facing Chatbot as a part of their customer experience transformation journey. Join David to explore what it took to build a personalised, integrated and scaled bot. Take a behind the scenes look at how and why processes could have been executed differently.
- What do you need to know before you build a Chatbot?
- What you should consider when you’re ready to launch a your Chatbot?
- How to help your Chatbot understand your customers?
- How to help your Chatbot help your customers and provide and personalised service along the way?